Biman Dey
Kolkata
Summary
Dedicated and results-oriented Leader & manager with more than 4 Years of experience in leading teams and driving organizational success. Proven track record of strategic planning, project management, and fostering a collaborative work culture to achieve objectives. Skilled in employee development, performance optimization, and implementing innovative solutions to enhance operational efficiency. Adept at navigating challenges and adapting to dynamic environments. Passionate about leveraging leadership expertise to deliver exceptional results and exceed expectations.
Overview
9
9
years of professional experience
Work History
Regional Business Development Manager
Good insurance brokers private limited(Heart beat brokers)
Kolkata
09.2022 - Current
- To lead the B2C Tele calling Process with the team co-ordination, To be a part of hiring people based on their skills, To be a part to Outbound Sales process lead for East & North region .
- Managing More than 50 associates,RM & More than 10 Team leads remotely.
- Implemented strategies to maximize resources available while minimizing costs associated with operations.
- Facilitated meetings with cross-functional teams to discuss challenges or opportunities relevant to the company's objectives.
- Established goals for each member of the team based on their job roles and responsibilities.
- Conducting Training programs for Tele callers ,Team leaders & operations. Making Incentive plans to motivate team members.
- Provided direction on strategic initiatives in order to meet organizational objectives in a timely manner.
- Monitored progress on projects to ensure timely completion within budget constraints.
- Conducted performance reviews for direct reports and provided feedback to improve individual performance.
- Provided leadership in developing project plans, timelines, budgets, and deliverables.
- Maintained up-to-date records of employee activities, accomplishments, and disciplinary actions.
- Developed detailed reports outlining key metrics related to departmental performance.
- Analyzed data from various sources to identify trends and recommend solutions to improve efficiency and productivity.
- Managing Data sources & allocating Leads monthly wise to all regional team.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
Team Leader
Allsec technology
Chennai
05.2022 - 09.2022
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintaining 15 members of Grievance team for Samsung process.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
Associate Team Lead
Tech Mahindra
Chennai
01.2021 - 05.2022
- Customer Executive-Associate, Associate - MIS, Associate - Team Leader(Indian Bank- Outbound process)
- Maintained a positive work environment by encouraging collaboration among team members.
- Participated in cross-functional projects aimed at improving overall business operations.
- Provided guidance to junior staff members on best practices related to their roles.
- Organized and conducted regular team meetings to review performance, set objectives and discuss strategies for improvement.
- Conducted performance reviews of all direct reports with feedback on areas of strength and improvement.
- Monitored daily operations to ensure timely completion of projects within budget constraints.
- Collaborated with other departments to ensure alignment between teams' goals and objectives.
- Coordinated training activities for new and existing staff members.
- Created reports that tracked progress against established goals and objectives.
- Responded quickly to customer inquiries, concerns, or complaints in a professional manner.
- Assigned tasks to team members based on their individual strengths and capabilities.
Team Leader, Sales Operations
FA Premium insurance broker private limited
Chennai
12.2019 - 12.2020
- Team Leader - Tele Calling Sales, Insurance Sales with CRM support & Data Handling
- Team handling for grievance customer & Claim support ,Renewals of insurance regular basis.
- Analyzed data to identify trends in customer behavior and preferences.
- Created detailed reports outlining key metrics such as sales volume, conversion rates.
- Provided technical support when necessary to resolve system issues or errors.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Coached team members on best practices for achieving success in their roles.
- Monitored staff performance and provided feedback on areas of improvement.
- Collaborated with cross-functional teams on product development initiatives.
- Resolved customer complaints quickly and efficiently.
- Supported sales team members to drive growth and development.
Billing Engineer- Internship
M.E.S
Port Blair
04.2018 - 12.2019
- Worked under a class 'A' Contractor for Military Engineering Service Project as a Project Engineer, Direct the execution of various projects, Billing & Estimation, Supervise labour workers and oversee site operations.
- Generated monthly reports on billing activity for management review.
- Created detailed documentation of all changes made to the billing system environment.
- Maintained up-to-date knowledge of industry standards, regulations, laws, and best practices related to billing operations.
Trainee
Industrial Training Simplex Infrastructure
Kolkata
01.2016 - 02.2016
- Gathered knowledge about DMC piling, Learned bar binding schedule and estimation, Created project report.
Education
B-tech (Civil) -
Global Institute of Management &Technology
01.2020
Diploma (Civil) -
AMS College of Polytechnic
01.2017
XII (WBCHSE) -
Sadar Govt. High School
01.2014
X (WBBSE) -
Rambhola High School
01.2011
Skills
- Auto CAD Certification
- Certified by Auto Desk
- MS Office
- MS Excel
- Advance Excel
- Mentoring abilities
- Influential Leadership
- Operations Management
- Meeting facilitation
- Innovation management
- Project Planning
- Data Analysis
- Business Development
- Relationship Building
- Excellent Communication
- Problem-solving abilities
- Process Analysis
- Self Motivation
- Commission structures
- Experience in leadership
- Improvement plan knowledge
- Teamwork and Collaboration
- Time management abilities
- Adaptability
- Team Collaboration
- Team building
- Process Improvement
- Goal Setting
Accomplishments
- Secured 1st position at Inter-College cricket tournament, 2015
- Awarded as the best wicket keeper of the tournament, 2015
- Minor project for 2 weeks at 'Hope Foundation', Kolkata, 2016
- Best Team leader award for continuous 3 Months with rating 5/5 historical record for the process (Feb, March, April'22), 2022
- Best Employee to Grow business sales in East Region 23-24.
Technicalqualifications
- Auto CAD Certification
- Certified by Auto Desk
- MS Office
- MS Excel
- Advance Excel
- CRM Management & Developement
Currentcompany
Good Insurance Broking Pvt Ltd. (Heartbeat Insurance)
Personal Information
Date of Birth: 06/19/96
Knowing Languages: Bengali,Hindi,Tamil(Understanding),English
Extracurricular Activities
Captain in my college cricket team, 2014-2017 Core committee member of our college cultural program, 2014-2017 Presented a presentation about 'Shot Crete Concrete' at College Technical Fest, 2019 Captain of the school cricket & football Team, 2006-2010
Hobbies and Interests
- Travelling
- Playing chess
- Cycling
- Cricket
Timeline
Regional Business Development Manager
Good insurance brokers private limited(Heart beat brokers)
09.2022 - Current
Team Leader
Allsec technology
05.2022 - 09.2022
Associate Team Lead
Tech Mahindra
01.2021 - 05.2022
Team Leader, Sales Operations
FA Premium insurance broker private limited
12.2019 - 12.2020
Billing Engineer- Internship
M.E.S
04.2018 - 12.2019
Trainee
Industrial Training Simplex Infrastructure
01.2016 - 02.2016
B-tech (Civil) -
Global Institute of Management &Technology
Diploma (Civil) -
AMS College of Polytechnic
XII (WBCHSE) -
Sadar Govt. High School
X (WBBSE) -
Rambhola High School
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