BIMLA RAJPUT
Gurgaon
Summary
Professional with strong background in customer service, poised to drive positive interactions and satisfaction. Skilled in resolving complex issues, managing high-volume inquiries, and utilizing CRM software to enhance efficiency. Strong focus on team collaboration and adapting to changing needs. Known for reliability and achieving results.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Associate
Concentrix
12.2023 - Current
- Enhanced customer support by providing prompt responses via chat platform.
- Tailored solutions to resolve customer issues through needs analysis and engagement.
- Leveraged product knowledge to effectively troubleshoot technical customer inquiries.
- Collaborated with team to boost response times and improve customer satisfaction.
- Monitored chat compliance with quality standards and company protocols consistently.
- Created FAQs and troubleshooting guides to improve customer self-service options.
Customer Service Associate
Teleperformance
12.2020 - 10.2023
- Achieved timely support by resolving customer inquiries through live chat.
- Enhanced customer satisfaction through effective product information and troubleshooting assistance.
- Improved chat response accuracy, boosting overall customer satisfaction levels.
- Guided customers in navigating product features to maximize purchase satisfaction.
- Resolved billing and payment issues by following established guidelines and dispute resolution protocols.
Education
Bachelor of Business Administration -
Invertis University
Bareilly, UP06-2018
Intermediate -
New Beersheba Senior Secondary School
Pithoragarh, Uttarakhand05-2012
High School Diploma -
Don Bosco Senior Secondary School
Pithoragarh, India05-2010
Skills
- Customer relations
- Team Work
- Conflict resolution
- Time Management
- Leadership
- Verbal & Written Communication
LANGUAGE
English
Hindi
Timeline
Senior Customer Service Associate
Concentrix
12.2023 - Current
Customer Service Associate
Teleperformance
12.2020 - 10.2023
Bachelor of Business Administration -
Invertis University
Intermediate -
New Beersheba Senior Secondary School
High School Diploma -
Don Bosco Senior Secondary School