Nithin LingamPally
Summary
Dynamic sales professional with a proven track record at Kuhoo Ltd, excelling in sales coordination and customer relationship management. Adept at developing impactful sales strategies and enhancing customer satisfaction. Skilled in analytical thinking and training development, I consistently drive results and foster team collaboration to achieve organizational goals.
Responsible sales coordinator possessing outstanding solicitation, communication and negotiation talents. Skilled at maximizing company revenue and profile through management of projects and staff. Collaborative individual consistently successful in uncovering leads for new business contacts and accounts. .
Well-coordinated and highly successful professional experienced in tracking market trends, monitoring changes and promoting product offerings to prospective customers. Born connector proficient in building long-lasting customer relationships and promoting consistent sales. Persuasive communicator with proactive and industrious nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate
Tech Mahindra Bps Service Ltd
Bahadurpally , Hyderabad
12.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Guided team members in handling complex customer issues and escalations.
- Managed customer accounts using CRM software for efficient service delivery.
- Trained new associates on company policies and customer service best practices.
- Collaborated with cross-functional teams to enhance service processes and workflows.
- Provided feedback to management on customer trends and service improvements.
- Maintained detailed records of customer interactions for quality assurance purposes.
- Worked closely with other departments to resolve customer issues in a timely manner.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Sales Coordinator
Kuhoo Ltd
Mumbai
03.2025 - 12.2025
- Coordinated sales activities across departments to ensure smooth operations.
- Managed customer inquiries and provided timely responses to enhance satisfaction.
- Assisted in preparing sales presentations and promotional materials for clients.
- Developed reports on market trends to inform strategic decision-making processes.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Performed follow-up calls with customers after each sale was completed.
- Coordinated and finalized sales proposals to complete purchases.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Processed orders received from customers within specified timelines.
- Generated leads through cold calling, networking, referrals and other methods.
- Maintained accurate records of sales activity and generated reports for management review.
Sales Executive in Credit Cards Department
Paisabazaar.Com
Hyderabad
02.2023 - 01.2024
- Engaged clients to understand their credit card needs and preferences.
- Presented tailored credit card options to prospective customers effectively.
- Educated customers about credit card features and benefits clearly.
- Utilized CRM software to track customer interactions and manage leads efficiently.
- Collaborated with team members to improve sales strategies and processes.
- Assisted customers with inquiries about their accounts and resolved any issues that arose.
- Collaborated with marketing team to develop promotional materials, such as brochures and emails, that highlighted the benefits of credit cards.
- Monitored customer satisfaction ratings related to our products and services, took corrective action when necessary.
- Conducted training sessions for other sales staff on best practices in selling credit cards.
- Maintained records of all transactions made by customers using our credit card services.
Customer Service Representative
Hrh Next Services Ltd
Hyderabad
02.2021 - 03.2023
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed returns using the company's order management system.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and benefits during support calls.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Sales coordination
- Customer relationship management
- Problem solving
- Time management
- Training development
- Customer satisfaction
- Sales strategies
- Team building
- Training program development
- Proposal development
- Issue resolution
- Goals and performance
- Customer feedback analysis
- Workflow coordination
- Customer communication
- Sales expertise
- Analytical thinking
- Customer relations
Languages
English
First Language
Hindi
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Accomplishments
- Customer Service Excellence: Consistently recognized for delivering outstanding support, earning multiple rewards and recognitions for high-quality customer interactions.
- Sales Achievements: Awarded Employee of the Month for three consecutive months for exceptional performance in overseas educational loan sales.
- Subject Matter Expertise (SME): Served as SME for three consecutive batches, guiding team members and ensuring process excellence.
- Leadership Experience: Acted as team leader, successfully managing 30+ agents across multiple locations, demonstrating strong coordination and leadership skills.
- Training & Development: Recently contributed as an Assistant Trainer in the training department, achieving top scores among floor team leads and receiving high performance ratings.
- Process Innovation: Member of the pilot batch for a new process, playing a key role in establishing workflows and best practices.
- Performance Recognition: Consistently rated highly across customer support and sales metrics, with strong scores in team evaluations and leadership assessments.
Affiliations
- I am good at automotive design and can create accurate 3D views.
- I do usually with the unique art and design.
Certification
I have been accredited as the mechanical core designer for the project named as Voice Control Aurdino.
Timeline
Sales Coordinator
Kuhoo Ltd
03.2025 - 12.2025
Senior Customer Service Associate
Tech Mahindra Bps Service Ltd
12.2024 - Current
Sales Executive in Credit Cards Department
Paisabazaar.Com
02.2023 - 01.2024
Customer Service Representative
Hrh Next Services Ltd
02.2021 - 03.2023