BINAY RAY
RANCHI
Summary
Reliable Store Manager with 11 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Ethnix By Raymond
Ranchi
03.2024 - Current
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Prepared and submitted nightly bank deposits.
- Prepared employee performance appraisals, providing actionable feedback.
Retail Store Manager
Reliance Retail Ltd. Trends Footwear
Ranchi
02.2023 - 03.2024
- Responsible for overseeing the entire store operation
- Handling compete retail store operations and store sales, targets goals and customer service.
- Mainlining daily mirror.
- Ensure efficient handling of customer and mainlining high service standard
Retail Store Manager
Bata India Ltd.
Ranchi
11.2017 - 02.2023
Retail Store Manager
Peter England
Jamshedpur
12.2013 - 07.2017
Assistant Store Manager
Arrow
Ranchi
10.2012 - 11.2013
Education
MBA - Marketing Management
Jaipur National University
Jaipur 07-2022
Bachelor of Commerce - Accounts
Marwari College
Ranchi06-2005
Intermediate - Commerce
Marwari College
Ranchi03-2002
High School Diploma -
S.S High School
Hazaribagh 02-2000
Skills
- Sales Leadership
- Problem-Solving
- Retail Operations
- Profit and Loss Management
- Staff Management
- Customer Service
- Decision-Making
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Retail Store Manager
Ethnix By Raymond
03.2024 - Current
Retail Store Manager
Reliance Retail Ltd. Trends Footwear
02.2023 - 03.2024
Retail Store Manager
Bata India Ltd.
11.2017 - 02.2023
Retail Store Manager
Peter England
12.2013 - 07.2017
Assistant Store Manager
Arrow
10.2012 - 11.2013
MBA - Marketing Management
Jaipur National University
Bachelor of Commerce - Accounts
Marwari College
Intermediate - Commerce
Marwari College
High School Diploma -
S.S High School
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