Bindiya CM
Bangalore
Summary
Dynamic telecaller with proven expertise at BPO, excelling in customer service and relationship management. Adept at resolving complaints efficiently and fostering strong customer connections through active listening. Skilled in financial analysis and data interpretation, consistently delivering tailored solutions that enhance customer satisfaction.
Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Telecaller
BPO
Bangalore
2021.05 - 2021.12
- Resolved customer complaints in an efficient manner following established protocols.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
Education
Bachelor of Commerce - Finance
Thimmayyareddy Government School
Hosa Road, Beretena Agrahara 2025-01
Skills
- Financial analysis
- Customer service
- Data interpretation
- Relationship management
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
- Commercial practice
Accomplishments
- Drawing
- Singing
- Dance
Timeline
Telecaller
BPO
2021.05 - 2021.12
Bachelor of Commerce - Finance
Thimmayyareddy Government School