Summary
Overview
Work History
Education
Skills
Personal Information
Declaration
Signature
Timeline
Generic

Binita Nag

Customer Service Associate
Bengaluru,Karnataka

Summary

To obtain a challenging position, to be a part of the winning team of a professionally managed organization and to use my knowledge in designing to take up any kind of challenge in the work sphere and to complete it with responsibility and achieving the desired results and contributing positively to the growth of the organization.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Customer Service Associate

Teleperformance Pvt Ltd
Bengauluru
12.2024 - 03.2025
  • Worked for a period of 4 months
  • Involved in RBL Bank process
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Telemarketing Executive

Sayyam Investments Pvt Ltd
Bengauluru
08.2023 - 10.2024
  • Worked for a period of 1 year.
  • Improved customer retention rates by offering personalized solutions based on their unique needs.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Recorded contact information of customers and potential customers in internal database.

Financial Advisor

Finwizard technologies
Bengauluru
01.2021 - 04.2023
  • Worked for a period of 1 year.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Increased client satisfaction by providing personalized financial advice and investment strategies.
  • Facilitated new client onboarding process and investment account setup.

Customer Service Representative

Valuestream Private Limited
Bengauluru
05.2019 - 09.2020
  • Worked for a period of 18 months.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts -

Deoghar University
Jharkhand
05.2009 - 01.2012

Second PUC -

Jamshedpur Women's College
Jharkhand
04.2008 - 03.2009

S.S.L.C -

Michel John Girls High School
03.2007 - 04.2008

Skills

  • Self-motivated

Customer support

  • Positive Attitude

  • Willing to acquire new skills

  • Ability to work in deadline environment

  • Strong analytical skills

  • Quick learner

  • Good verbal and written communication skills

  • Self-motivated

Personal Information

  • Father's Name: Nakul Nag
  • Date of Birth: 09/17/92
  • Marital Status: Single
  • Religion: Hindu

Declaration

  • I hereby declare that the above furnished information is true to the best of my knowledge and belief.

Signature

BINITA NAG

Timeline

Customer Service Associate

Teleperformance Pvt Ltd
12.2024 - 03.2025

Telemarketing Executive

Sayyam Investments Pvt Ltd
08.2023 - 10.2024

Financial Advisor

Finwizard technologies
01.2021 - 04.2023

Customer Service Representative

Valuestream Private Limited
05.2019 - 09.2020

Bachelor of Arts -

Deoghar University
05.2009 - 01.2012

Second PUC -

Jamshedpur Women's College
04.2008 - 03.2009

S.S.L.C -

Michel John Girls High School
03.2007 - 04.2008
Binita NagCustomer Service Associate