Binkal Gandhi

• Provided technical expertise and hands-on support for diverse projects and workshops.
• Contributed to assembly and maintenance of formal documentation, including Data Process Manuals.
• Managed quality assurance processes through job evaluations and client feedback surveys.
• Participated in Terms and Conditions work type, addressing policy information and escalations.
• Trained associates on various work types, updating financial advisors on annuity details.
• Analyzed data trends to identify opportunities for process optimization.
• Developed training materials to enhance employee development initiatives.

• Audited various products and work types to ensure compliance with industry standards.
• Processed insurance claims utilizing Prudential's proprietary software systems.
• Reviewed policy documents for accuracy, ensuring alignment with regulatory requirements.
• Assisted clients with inquiries about policy details and coverage options.
• Trained new associates on customer service protocols and company procedures.
• Resolved customer complaints by delivering prompt, effective solutions.
• Checked and rectified client data received from call interactions within TRASP team.

2014 - 2016 Credit Analyst

• Provided monthly MIS reports to management, reflecting team performance and insights.
• Collaborated with S&P analysts by delivering detailed analyses and financial reports for rating formulation.
• Researched entity backgrounds and financial accuracy, compiling information from various sources into comprehensive reports.
• Analyzed financial statements, including audits and balance sheets, to assess associated risks.
• Managed databases by researching and updating economic, statistical, and debt-related information for Municipal Enterprise Group credits.
• Compiled sector-specific reports detailing current grades and ratings.
• Authored financial reports and indexes for Data Surveillance Operations, facilitating client output publication.
• Updated and reviewed preliminary ratings of entities weekly in S&P’s database system.

2012 - 2014 - Senior Associate

• Generated monthly and quarterly MIS reports for team workflow estimation, utilized by management and clients.
• Managed databases through research and updates on economic and financial data, ensuring high data quality.
• Conducted root cause analysis of queries, identifying errors to improve data accuracy.
• Developed training materials and support documentation for onboarding purposes.
• Facilitated training sessions for new employees, overseeing their work performance.
• Contributed to various ad-hoc projects within sector to enhance operational efficiency.
• Participated in internal event committee to promote team engagement and morale.
• Worked under subsidiary of Standard & Poor’s, aligning with corporate standards.

2010 - 2012 Associate

• Tracked insurance news across regions to inform S&P analysts of market trends.
• Updated financials for insurance companies in EMEA, APAC, and US (GAAP) regions.
• Automated item field processes by mapping financial data into S&P databases like Arrow Global.
• Analyzed insurance financial reports to create an analytical database per established rulebook.
• Executed standard and non-standard adjustments to enhance data quality inspection efficiency.
• Conducted training sessions for new employees to ensure smooth onboarding.
• Managed various ad hoc projects within the insurance sector to address immediate needs.
• Participated in internal event committee to promote team engagement and morale.