Binny Gogia

• Manage end-to-end corporate travel requirements for international travelers of Interglobe Aviation
• Create, modify, and optimize international itineraries using Galileo GDS
• Handle flight sales, exchanges, refunds, revalidations, and schedule changes
• Arrange complex routings for premium and executive travelers
• Ensure compliance with corporate travel policies and service standards

Key Contributions

• Trusted consultant for high-value corporate accounts

• Consistently delivered high service quality and turnaround time

• Strengthened long-term relationships with corporate stakeholders

• Managed high-revenue B2B travel agent and corporate accounts
  • Handled Top 50 selling organizational accounts
  • Created cost-effective itineraries and alternative routings
  • Managed group bookings, international ticketing, and fare negotiations
  
  Key Achievements
  • Promoted to Senior Consultant within 1 year
  • Exceeded sales targets by 15%+ every quarter
  • Improved client retention through proactive account management

• Provided international customer support using Galileo Smartpoint
  • Managed ticketing, refunds, exchanges, and fare recalculations
  • Delivered high-quality service in a fast-paced environment
  
  Awards
  • Excellence Award (100% Quality Score) – Oct 2015
  • Star of the Month (99.14% Quality) – Apr 2016
  
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  CERTIFICATIONS
  • Galileo Smartpoint Certification – InterGlobe Technology Quotient
  • Amadeus Certification – Bird Res