BINOD SINGH
IT Support Engineer
New Delhi
Summary
First-rate IT Support Engineer with 9 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Computer Hardware & Networking and subject matter expert on Support engineer. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
IT Support Engineer
Design Habit Pvt Ltd
New Delhi
05.2014 - Current
- Loaded software, granted permissions and configured hardware for new employees as part of on-boarding process..
- Patched software and installed new versions to eliminate security problems and protect data
- Installed, modified and repaired software and hardware to resolve technical issues
- Removed malware, ransomware and other threats from laptops and desktop systems
- Monitored systems in operation and input commands to troubleshoot areas such as Hardware and Networking
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across 100 time zones
Customer Support Engineer
Epsilon India Pvt Ltd
03.2011 - 03.2014
- Used remote diagnostic tools to identify sources of certain customer issues
- Explained complex technology-related issues in understandable terms to customers
- Answered calls and emails at the help desk to assist customers with basic support, bug fixes and configuration issues
- Configured hardware, devices and software to set up work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Executed various techniques, including hardware and networking to maintain servers and systems, keeping networks fully operational during peak periods
Hardware Engineer / / Creative Business
Solution
01.2010 - 02.2011
- Designed computer hardware components and peripheral devices including power supplies, heat sinks, hard-drives and integrated circuit boards
- Completed troubleshooting for diverse computer systems, including Windows, Mac OS and Linux-based desktops and laptops
- Investigated hardware product issues involving materials and software and devised solutions
- Analyzed and advised clients on computing requirements for specific software, including window, Antivirus and other software
Education
Online Course Google IT Support Professional Certificate for Coursera Online basic Networking course in Nirankari Infotech - Computer Hardware, Computer Hardware And Networking
Jetking Infotrain Institute
07.2009 - 10.2010
Associate of Arts - Hindi
Hemvati Nandan Bahuguna Garhwal University
Skills
Networking protocolundefined
Timeline
IT Support Engineer
Design Habit Pvt Ltd
05.2014 - Current
Customer Support Engineer
Epsilon India Pvt Ltd
03.2011 - 03.2014
Hardware Engineer / / Creative Business
Solution
01.2010 - 02.2011
Online Course Google IT Support Professional Certificate for Coursera Online basic Networking course in Nirankari Infotech - Computer Hardware, Computer Hardware And Networking
Jetking Infotrain Institute
07.2009 - 10.2010
Associate of Arts - Hindi
Hemvati Nandan Bahuguna Garhwal University
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