BINOY K B
Ernakulam
Summary
I am a versatile IT professional with over 5 years of experience in managing, supporting, and optimizing VDI environments, with a strong focus on the Citrix platform, end-user satisfaction, and operational efficiency. I have specialized in managing, maintaining, and troubleshooting Citrix VDIs. I have also proven my ability to handle and resolve technical incidents related to Virtual Desktop Infrastructure (VDI) efficiently. Strong troubleshooting skills, user support experience, and dedication to system uptime and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Citrix Engineer
DXC Technology
Banglore
06.2020 - Current
- Provided 24/7 support for Citrix environments, handling incidents and service requests.
- Diagnosed and resolved user access issues, desktop performance issues, and session failures.
- Maintained Citrix infrastructure, including Delivery Controllers, StoreFront, and Netscaler.
- Performed daily health checks and proactive monitoring of VDIs using Citrix Director and Citrix Studio.
- Collaborated with the Service Desk and infrastructure teams to escalate and resolve complex incidents.
- Created and maintained knowledge base articles and standard operating procedures.
Skills
- Virtualization platforms: Citrix XenDesktop
- Operating system: Windows Server (2016/2019), Windows 10/11
- Tools and technologies: Citrix Director, Citrix Studio, Active Directory
- Ticketing system: ServiceNow
- Protocols/services: RDP, ICA, DNS, TCP/IP
- Other: user profile management, remote access solutions
Certification
- AZ - 900: Microsoft Azure Fundementals
- AZ - 104: Microsoft Azure Administrator
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Timeline
Citrix Engineer
DXC Technology
06.2020 - Current
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