Citrix Administrator
AASHISH S
CAPGEMINI TECHNOLOGY SERVICES INDIA LTD.
Bengaluru
8
years of professional experience
4
Languages
Citrix Administrator with 4+ years of experience in administering and supporting enterprise Citrix Virtual Apps and Desktops (CVAD) environments, including Provisioning Services (PVS), image management, application delivery and VDI provisioning. Experienced in enterprise Azure Virtual Desktop (AVD) support, with exposure to profile management technologies. Skilled in Citrix infrastructure monitoring, application management, session troubleshooting and VDI operations. Overall, 8.5 years of IT experience, with a background in Windows Desktop Support, Incident Management, Virtualization and End-User Computing (EUC).
Work History
Citrix Administrator
4 Years 6 Months- Client Engagement: Royal Bank of Canada (RBC) – Primary Account | City National Bank (CNB) – Additional Support
- Administer and provide operational support for RBC Virtual Desktop Computing (VDC), supporting a global Citrix Virtual Apps and Desktops (CVAD) environment comprising 16 XenApp/XenDesktop platforms and 1,173 session hosts hosted across SCC (Primary) and GCC (Secondary) Data Centres.
- Provide end-user and infrastructure support across three geographical regions: North America (Canada), Europe (London), and Asia-Pacific (Singapore and India).
- Conducted proactive monitoring and troubleshooting of Citrix hosts, virtual machines, and supporting infrastructure, responding to critical alerts before they impacted business operations.
- Resolved Citrix, IGEL, and AVD incidents and conducted RCA for recurring and critical P1/P2 issues, implementing permanent fixes to enhance platform stability.
- Troubleshot complex issues across VDI, Citrix Workspace, IGEL OS, and RPA environments, including session connectivity, registration failures, profile management, network connectivity, application, and boot-related incidents.
- Performed CR and PIV activities, including master image updates, task sequence execution, application updates, image sealing, and vDisk promotion in Citrix PVS.
- Perform upgrades of Citrix infrastructure components, including StoreFront and Delivery Controllers (DDC), to maintain platform stability and compatibility.
- Create and publish applications in Citrix XenApp and manage App-V application onboarding on XenApp servers.
- Manage and validate Citrix environment hotfixes, security patches and application version updates to maintain infrastructure compliance.
- Executed weekly operational health checks across Citrix infrastructure, including WXF and Branch Compute Center scans, Illumio service status validation, and PVS target device load-balancing verification for Canada and London production environments.
- Managed Citrix Machine Catalogs, Delivery Groups, and user assignments through Citrix Studio for secure and seamless desktop access.
- Supported VMware ESXi hosts and High Availability (HA) services, addressing cluster failures, host communication issues, maintenance activities, power-state discrepancies, VLAN/subnet connectivity, load balancing, and infrastructure job failures.
- Lead and guide offshore support team members, conduct knowledge transfer sessions for new joiners, provide technical assistance for complex user and infrastructure issues, and coordinate with vendors for escalations.
Windows Desktop Support
1 Year 3 Months- Administered and supported Windows desktop environments, ensuring system stability, security, and optimal performance.
- Resolved incidents related to Windows OS, Adobe, browsers, and applications by conducting detailed troubleshooting and root cause analysis, enhancing system reliability.
- Managed OS update deployments and troubleshooting of failed installations using SCCM, ensuring compliance with patching schedules.
- Utilized Procmon, Fiddler, and Event Viewer to diagnose and resolve complex operating system and application issues.
- Administered security and compliance activities for Windows environments, including BitLocker, LAPS, OU monitoring, and privileged access reviews to maintain organizational standards.
- Created and deployed SCCM packages for local administrator account cleanup and privilege management across enterprise endpoints.
- Executed change requests for application deployments and upgrades, ensuring minimal disruption to business operations.
- Supported Chrome and Edge browser administration, including management of enterprise add-ins and related service requests.
- Conducted quarterly Group Policy validation and security testing activities to ensure compliance with organizational standards.
Incident Manager
1 Year 6 Months- Managed incident lifecycle activities, including triage, root cause identification, and stakeholder escalation, consistently meeting SLA targets and maintaining service reliability across enterprise environments.
- Troubleshot L2 incidents across Citrix, Active Directory, Secure Access VPN, LAN networking, RSA Authenticator, MaaS360, Avamar, and Entrust PKI services, ensuring secure and uninterrupted access to enterprise resources.
- Worked with Onsite technicians to troubleshoot on Branch hardware devices such as Cash dispensing unit, Recyclers, Card Readers, Pin Pad and Printers in the Branch.
- Conducting training sessions and workshops for service desk agents to enhance their technical skills and knowledge.
- Developed and maintained knowledge base articles for recurring issues, deployment procedures, and troubleshooting guidance.
Service Desk Technical Analyst
11 Months- Client Engagement: Royal Bank of Canada - Falcon
- Roles & Responsibilities
- Provide Technical support to RBC Employees, contractors and end users over calls and chats as an Enterprise Service Desk Team.
- Troubleshot and resolved banking application issues, login authentication challenges related to domain password/RS, secure VPN, and Outlook/Webex problems.
- Troubleshoot and assist users with banking application issues, Login authentication issues related to domain password/RS, Secure VPN and Outlook/Webex related issues.
Education
Bachelor of Computer Applications (BCA)
Skills
Citrix Virtual Apps and Desktops (CVAD) – 1912 / 2203 LTSR
Citrix Provisioning Services (PVS)
Citrix XenApp
XenDesktop
StoreFront
Delivery Controllers (DDC)
Profile Management (UPM) and Citrix ADC (NetScaler – Basic Exposure).
Citrix Studio
Citrix Director and Control UP Agent
Citrix Infrastructure Health Monitoring
High Availability (HA) and Disaster Recovery (DR).
VDI Provisioning
Machine Catalogs
Delivery Groups
Machine Assignment
User Access Management and PVS vDisk Versioning for Master/ Golden Image updates
Citrix Image Management
Microsoft App-V Package Management
Application Publishing and SSL Certificate Installation & Troubleshooting.
Cloud VDI: Azure Virtual Desktop (AVD)
FSLogix Basics
Nerdio
Azure Portal.
Virtualization: VMware vSphere / ESXi
Microsoft Hyper-V.
Windows Administration: Active Directory (AD)
Group Policy Management (GPMC)
DHCP
DNS
PowerShell
Windows Server 2016/2022
Remote Desktop (RDP)
Event Viewer and Procmon logs
End-User Computing (EUC): IGEL OS
IGEL Universal Management Suite- Thin Client Support
Citrix Session Management (Linux-based environments)
Session Troubleshooting.
IT Operations: Incident Management
ServiceNow
Privileged Access Management (PAM)
Service Catalog Tasks
Change Request (CR) Execution and Root cause analysis (RCA).
AWARDS & RECOGNITION
Outstanding Performer – Cloud Infrastructure Services (August 2024): Recognized as an outstanding performer within the team for contributions to service delivery and operations., Client Delight Award – Capgemini (December 2022): Received the Client Delight Award from Central Capgemini in recognition of contributions to client satisfaction.
TRAINING & PROFESSIONAL DEVELOPMENT
- Citrix Virtual Apps and Desktops 7 – Administration and Configuration.
- Citrix Provisioning Services (PVS) – Installation, Administration and vDisk Management.
- Microsoft Azure Fundamentals (AZ-900) – Training Completed.
Personal Information
Title: CITRIX ADMINISTRATOR | IT INFRASTRUCTURE PROFESSIONAL
Languages
English
C1
Advanced
Tamil
B2
Upper Intermediate
Hindi
B2
Upper Intermediate
French
A1
Beginner
Timeline
Citrix Administrator
CAPGEMINI TECHNOLOGY SERVICES INDIA LTD.
05.2022 - CurrentRead More
Windows Desktop Support
CAPGEMINI TECHNOLOGY SERVICES INDIA LTD.
01.2021 - 04.2022Read More
Incident Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LTD.
06.2019 - 12.2020Read More
Service Desk Technical Analyst
CAPGEMINI TECHNOLOGY SERVICES INDIA LTD.
06.2018 - 05.2019Read More
Bharath University
Bachelor of Computer Applications (BCA)
Read More