Citrix Administrator (L2) with 6+ years of experience in Citrix Virtual Apps & Desktops, AVD, DaaS, VMware, and Windows Server. Skilled in managing large-scale environments, troubleshooting complex issues, and delivering high-availability VDI solutions. Proficient in MCS/PVS, NetScaler Gateway, FSLogix, and Active Directory with proven ability to enhance performance, improve user experience, and ensure SLA compliance.
Citrix Technologies: XenApp 5/6/65, XenDesktop 7x, 715 LTSR, 1912/2203 LTSR, Citrix DaaS, StoreFront, Citrix Director, Citrix Licensing, Profile Management, FSLogix, MCS, PVS, Citrix Workspace
Virtualization: VMware vSphere/ESXi, vCenter Server, Clusters, VM deployment, templates, snapshots, cloning
Windows Administration: Windows Server 2012/2016/2019/2022, Windows 10/11, AD, GPO, DNS, DHCP, Terminal Services, TCP/IP
Cloud: Azure Virtual Desktop (AVD), Azure Fundamentals (AZ-900), AWS Cloud Practitioner
ITSM: Incident, Problem, and Change Management (ITIL)
• Setup, configuration, and maintenance of Citrix Virtual Apps & Desktops (XenApp/XenDesktop, DaaS) including StoreFront, Director, NetScaler Gateway, Delivery Controllers, and Licensing.
• Perform daily health checks, performance monitoring, and high availability management of Citrix environments.
• Manage Machine Catalogs, Delivery Groups, master images via MCS & PVS; publish and deploy applications to users.
• Troubleshoot Citrix sessions, login delays, application/printing issues, and user profile problems (FSLogix/UPM).
• Administer VMware vSphere/ESXi (VM deployments, snapshots, resource optimization).
• Conduct root cause analysis (RCA) for major incidents and implement permanent fixes.
• Collaborate with vendors and cross-functional teams; follow ITIL practices for incident, problem, and change management.
• Deliver end-user support (remote & onsite) ensuring SLA compliance.