MUDAM DEEKSHITH
Tirupati
Summary
Infrastructure Services professional with 6 years of experience in Citrix Administration, Citrix Cloud, VMware, and Windows Server environments. Skilled in managing CVAD, StoreFront, DDC, VDA, MCS, PVS, Citrix ADC, and virtual desktop infrastructure. Experienced in troubleshooting complex issues, infrastructure monitoring, incident management, and ensuring high availability of enterprise environments. Possess working knowledge of Microsoft Azure, Active Directory, and ITIL processes.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Analyst I Infrastructure Services
DXC Technology
Chennai
10.2023 - Current
- Administer and support enterprise Citrix Virtual Apps and Desktops environments, ensuring high availability and optimal performance.
- Manage and maintain Citrix components including VDA, Delivery Controllers, StoreFront, Citrix Director, Citrix Studio, Citrix Cloud Connectors, and Provisioning Services (PVS)/Machine Creation Services (MCS).
- Troubleshoot complex Citrix-related issues involving application delivery, user sessions, profile management, authentication, and connectivity.
- Support Citrix Cloud deployments and hybrid environments, including Cloud Connectors and resource locations.
- Collaborate with virtualization, network, storage, and server teams to ensure seamless service delivery.
- Monitored infrastructure health, analyzed system performance, and resolved issues to enhance end-user experience.
- Perform incident, problem, and change management activities in accordance with ITIL processes and SLAs.
- Participate in disaster recovery planning, testing, and business continuity initiatives.
- Generated operational reports and provided technical documentation, SOPs, and knowledge articles to support team efficiency.
- Assisted in infrastructure automation and optimization initiatives using PowerShell and administrative tools to streamline processes.
- Work with cloud platforms such as Microsoft Azure for Citrix workload integration and resource management.
- Support and troubleshoot load balancing and application delivery solutions using netscaler.com�.
- Mentor junior team members and provide technical guidance during incident resolution and project activities.
Professional 1 System Administrator
DXC Technology
Chennai
10.2022 - 10.2023
- Managed user accounts, password resets, and access requests through Active Directory.
- Handled incident and service requests through ticketing tools while meeting SLA requirements.
- Assisted in troubleshooting Citrix Virtual Apps and Desktops user issues, including logon failures, disconnected sessions, and application launch problems.
- Provided L1/L2 support for Windows Server and Citrix environments.
- Monitored system health and performed routine maintenance activities.
- Performed server patching, reboots, and health checks as per maintenance schedules.
- Assisted in managing DNS, DHCP, and Group Policy-related requests.
- Supported VMware virtual machines and basic vCenter administration tasks.
Associate Professional Software Engineer
DXC Technology
Chennai
06.2020 - 10.2022
- Provided first-level technical support for end users in a Windows and Citrix environment.
- Monitored infrastructure alerts and escalated critical issues to senior administrators.
- Handled incident, service request, and access management tickets within SLA timelines.
- Assisted users with Citrix login issues, application access problems, and session connectivity troubleshooting.
- Performed user account creation, password resets, and access modifications in Active Directory.
- Supported Windows desktop and server environments by performing basic administrative tasks.
- Assisted in monitoring Citrix infrastructure components and reporting service disruptions.
- Conducted routine system health checks and documented findings.
- Coordinated with network, server, and application teams to resolve infrastructure-related issues.
- Participated in scheduled maintenance activities, including server reboots and patch verification.
- Maintained technical documentation, incident records, and knowledge base articles.
- Followed ITIL processes for Incident, Change, and Problem Management.
Education
Bachelors of Engineering - Electronics And Communication Engineering
Veltech Hightech Dr.Rangarajan Dr.Sakunthala Engineering Col
Chennai, India 08.2016 - 06.2020
Skills
- Citrix Technologies
- Citrix Virtual Apps and Desktops (CVAD)
- Citrix Cloud
- Citrix Delivery Controllers (DDC)
- Citrix Studio & Director
- Citrix StoreFront
- Citrix Virtual Delivery Agent (VDA)
- Citrix Machine Creation Services (MCS)
- Citrix Provisioning Services (PVS)
- Citrix Workspace
- Citrix Cloud Connectors
- Citrix Policies & Profile Management
- Citrix ADC (NetScaler)
- Virtualization
- VMware vSphere
- VMware vCenter
- Virtual Machine Administration
- VM Provisioning and Management
- Microsoft Technologies
- Windows Server Administration
- Active Directory
- Group Policy (GPO)
- DNS
- DHCP
- IIS Administration
- Remote Desktop Services (RDS)
- Cloud Technologies
- Microsoft Azure (Fundamentals)
- Azure Virtual Machines
- Monitoring & ITSM
- Citrix Director
- Infrastructure Monitoring
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- SLA Management
- Automation & Scripting
- PowerShell (Basic/Intermediate)
- Networking
- TCP/IP
- SSL Certificates
- Methodologies
- Root Cause Analysis (RCA)
- Documentation & SOP Creation
Certification
- AZ - 900
- AZ - 104
Timeline
Analyst I Infrastructure Services
DXC Technology
10.2023 - Current
Professional 1 System Administrator
DXC Technology
10.2022 - 10.2023
Associate Professional Software Engineer
DXC Technology
06.2020 - 10.2022
Bachelors of Engineering - Electronics And Communication Engineering
Veltech Hightech Dr.Rangarajan Dr.Sakunthala Engineering Col
08.2016 - 06.2020