Ahmed Arshi

Projects: PapaJohns/ Nokia/ GE Healthcare /Estee Lauder Comp./Ceva Logistics

Nokia:

• Responsible for BAU (day to day work) activities and troubleshooting the issues related to Citrix EU and at infra level.
• Responsible for planning, obtaining approvals and implementing Change Requests pertaining to Citrix.
• Citrix Upgrade done from 7.15 to 2203 LTSR for Nokia
• Responsible for finding the root cause of any P1, P2 tickets and fill in the RCA form with mandatory and necessary details.
• Providing Standard Operating Procedures (SOPs) as needed and continuously updating other team members.
• Handling Escalations
• Working on Demands
• Handling Citrix Infra housekeeping
• NetScaler Upgrade and Backup of configuration

Papajohns:

• DR site creation done on Google Clouds instances
• Creating LDL and HDL
• Handling Client requirement

GE Healthcare:

• Administration of Citrix XenApp 6.5, XenDesktop 7.6, 7.12
• Support user applications being accessed through Citrix servers, including installed applications, web-based applications, and thin client applications.
• Troubleshooting slowness/launching issues of a VDI or Hosted Application
• Handling Calls on P1 & P2 tickets
• Thin Client issues and XenDesktop
• Updating of thin client firmware
• Administering assigned Network Printers, Specifying the Default Printer
• Adding a Network Printer, Editing Network Printer Settings
• Printer configuration on Citrix server.
• Drivers updating on Citrix server.
• Perform maintenance and environment upgrades (MS and Citrix Hotfix and Rollup pack)

Estee Lauder Comp

• Working on PVS and XenApp 6.5
• Performing Patching activity through PVS on Citrix servers
• Handling End user issues and escalation
• Handling P1 and P2 tickets
• Perform maintenance and environment upgrades (MS and Citrix Hotfix and Rollup pack)

Ceva Logistics

• Worked as Service Desk engineer handling 1st level troubleshooting, analyzing and creating P1,P2s and assigning it to appropriate team along with managing proper updates on the ticket.
• Dealing with access problems, diagnosing and troubleshooting all incidents related to Citrix issues
• Work on Internal/ external escalation matrix for customers/ vendors for Incident Management

• Provided technical support and trained users of UK, US, Canada and Australia related to Desktops, Laptop Routers, Switches.
• Troubleshooting done for Operating Systems: Windows 2008, XP, Vista

Projects: Aktel, Dhaka, Bangladesh and Videocon, Chennai, India

• Tasks:

Aktel, Dhaka-Bangladesh

• Swapping of Huwaei and Ericsson BTS with NSN.
• Providing technical support / training to clients for resolving critical technical issues.
• Handling customer complaints / issues and resolving the same within the minimum possible time.
• Providing Support to Implementation, Vendor & RF teams for Network Growth & RF optimization activities and troubleshooting of fault & complete operation & maintenance of various sites.
• Troubleshooting System Alarms related to BSC and BTS
• Fault rectification over ATER and A-Bis Interfaces
• Fault rectification of various hardware of BTS like TRX, ESMA cards
• Restoration of BTS from BL-TRX, BL-SYS etc
• Changing Radio Parameters in sites for optimization
• DAP (GPRS) implementation in all the Sites.
• Expansions and regular configuration changes at cell sites.

Videocon Telecommunications Limited, Chennai-India

• Able to install, commission and integrate Nokia BTS 2
• Defining and testing of alarms.
• Antenna alignment
• In Q1 management of Field Indoor Units at Nokia base.
• In commissioning of FIU 19E with proper cross connection.
• In commissioning of RRI with microwave links and proper cross connection.
• In using the site Analyzer (Anritsu & Bird) for measurement of VSWR
• Planning and scheduling activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization.
• Providing technical support / training to clients for resolving critical technical issues.
• Handling customer complaints / issues and resolving the same within the minimum possible time.
• Providing Support to Implementation, Vendor & RF teams for Network Growth & RF optimization activities and troubleshooting of fault & complete operation & maintenance of various sites.
• Troubleshooting System Alarms related to BSC and BTS
• Fault rectification over ATER and A-Bis Interfaces
• Fault rectification of various hardware of BTS like TRX, ESMA cards
• Restoration of BTS from BL-TRX, BL-SYS etc
• Changing Radio Parameters in sites for optimization
• DAP (GPRS) implementation in all the Sites.
• Expansions and regular configuration changes at cell sites.

Project: Tata Communication Ltd, Delhi

• Managed 52 sites of TCL for Wimax, for its operation and maintenance at BTS end as well as Customer end in New Delhi
• Configurations and troubleshooting of routers, IDU, Radwin during O&M of Tata communication Ltd Wimax.
• Use of tool TSAT for monitoring CINR and RSSI of the Telsima equipment at the customer end and bringing it to the appropriate level for better results.
• Providing technical support / training to clients for resolving critical technical issues.
• Handling customer complaints / issues and resolving the same within the minimum possible time.
• Carried out preventative and remedial maintenance on all equipment's of networking.
• Proficiency in using WiMax network test and validation equipment - protocol analyzers, signal generators, and other diagnostic equipment
• Resetting the TCP/IP for prevention from APIPA.