Poornima BH

Experienced Windows Admin, Citrix Cloud, CVAD Engineer with 9.5 years of expertise in consulting, administration, and optimizing performance across various technologies.

Proficient in Microsoft Windows servers (2008/2012/2016/2019/2022), Vsphere (5.5/6.X/7.0), and hypervisors such as AWS, Microsoft Hyper-V, and VMware.

Specialized in installing, configuring, and troubleshooting Citrix virtual apps and desktop versions 7.X and Citrix Cloud Virtualization.

Seeking a challenging role in a performance-driven environment with opportunities for growth. Professional technical architect skilled in designing and implementing scalable, high-performance systems. Known for strong focus on team collaboration and achieving results. Expertise in cloud architecture, software development, and IT infrastructure. Adaptable and reliable, ensuring seamless integration with evolving project requirements.

• Installation, configuration, and management of Windows Server 2008/2012/2016.
• Active Directory: Creating and managing users, groups, password resets, GPO creation/modification, and providing folder access.
• Group Policy Management: Local and domain-based GPOs.
• Server Access Management: Providing administrative and RDP access based on user requirements.
• Performance Tuning: CPU and memory upgrades, OS upgrades, monitoring using PerformanceMonitor, and disk management.
• Patch Management: Performed scheduled patching via SCCM for over 1,500 servers.

• Experienced in handling Severity 1/2/3 incidents.
• Familiar with ITIL processes including Incident, Problem, and Change Management.
• Change execution using ServiceNow and Salesforce.
• Vendor coordination for hardware issues.
• Ticketing Tools: Remedy, ISM, ServiceNow, Salesforce.

• Installation and configuration of ESXI hosts and VCenter.
• Virtual Machine Management: VM creation, cloning, templating, snapshots, and migration.
• Performance Analysis: CPU, memory, disk I/O latency analysis via VCenter.
• Resource Management: Disk expansion, CPU/RAM allocation, and storage extension.
• VM Troubleshooting: Analyzing recurring issues, VM dumps for server hangs/restarts.

• Understanding of Citrix Virtual Apps and Desktop architecture; hands-on experience with Citrix Virtual Apps and Desktop 7.x LTSR, Current Release, and Citrix Cloud.
• Application Publishing & Management: Delivery Service Console, App Center.
• Policy Management: Citrix UPM and Active Directory policies.
• Troubleshooting: Citrix Virtual Apps and Desktop issues, upgrade failures, site/DB/application configuration, and cloud virtualization issues.
• Citrix Environment Management: Server/farm maintenance, environment monitoring.

• Diagnostic & Analysis: Process Monitor, Wireshark.
• Citrix Tools:
  On-Prem: CDF Controller, CDF Monitor, Receiver Diagnostic Tool, Citrix Quick Launch Tool, Citrix VDA & Receiver Clean-up Utilities, Port Check Utility.
  Citrix Cloud: CDF Controller, Splunk, Obelisk.