Bipasha Boruah
Kolkata
Summary
Results-driven professional with over 15 years of diverse experience across multiple industries, including insurance, BFSI, retail, telecom, accounting, and life sciences. Proven track record of successfully collaborating with cross-functional teams to drive project deliverables and foster continuous learning and development. Demonstrated expertise in business analysis, talent development, quality auditing, and client interactions. Recognized for exceptional communication and interpersonal skills, enabling success in fast-paced and dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Functional Consultant
Tata Consultancy Services
05.2012 - Current
- Collaborated with cross-functional teams to define project requirements, analyze timelines, and ensure timely delivery aligned with business goals.
- Led talent development initiatives across BFSI, CPG, and Market Research portfolios, promoting continuous learning within the organization.
- Managed front-end operations, client interactions, requirement analysis, and prioritization for successful delivery.
- Hands-on experience with fund transfer transactions within the BFSI sector.
- Performed incident management in SAP environments, managing PO receipt generation and ASN creation.
- Maintained data banks with proper backups to ensure smooth business operations.
Senior Technical Support Executive
WIPRO Ltd.
05.2008 - 08.2011
- Ensured high-quality service delivery, optimizing resource utilization to enhance customer satisfaction.
- Interacted with customers to understand their needs, tailoring product offerings to suit their requirements and ensure maximum satisfaction.
- Upsold services to existing customers after providing resolutions, contributing to sales growth.
- Conducted QA checks on team tasks and prepared detailed weekly performance reports for management review.
Education
BA - Economics
Guwahati University
01.2008
Skills
- Business Documentation
- Quality Analysis
- Business Research & Analysis
- Business Transition
- Employee Training
- Training Needs Analysis
- Soft Skills Training
- Client Interaction & Rapport building
- Adaptability
- Active Listening
- Collaboration & team work
- Patience
- EQ
- Customer Service & Networking skills
Certification
Strategic HRM Certified course, IIM – Vishakhapatnam
Languages
English
Hindi
Bengali
Assamese
Personal Information
Date of Birth: 12/16/86
Hobbies and Interests
- Listening to music
- Internet surfing
- Gardening
- Travelling
Disclaimer
I hereby declare that the information provided above, pertaining to me is true to the best of my knowledge.
Keycompetencyskills
- Business Documentation
- Quality Analysis
- Business Research & Analysis
- Business Transition
- Employee Training
- Training Needs Analysis
- Soft Skills Training
- Client Interaction & Rapport building
- Adaptability
- Active Listening
- Collaboration & team work
- Patience
- EQ
- Customer Service & Networking skills
Timeline
Functional Consultant
Tata Consultancy Services
05.2012 - Current
Senior Technical Support Executive
WIPRO Ltd.
05.2008 - 08.2011
BA - Economics
Guwahati University
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