Bipin Thampy

* Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols

• Ensured compliance with industry standards and regulations through diligent record-keeping and documentation practices

• Improved cmployce performance through regular coaching, training. and performance evaluations

• Championcd team engagement and morale through regular communication recognition of achicvements, and the organization of team-building events

• Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
• Assisted in the development of marketing materials to promote the body shop''s services and special offers.
• Implemented cost-saving measures where appropriate, reducing overhead expenses without compromising service quality or safety standards.
• Negotiated favorable terms with vendors supplying paint products, replacement parts, and other necessary items.

• Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
• Streamlined service processes for improved efficiency and productivity within the department.
• Managed warranty claims, ensuring proper documentation and communication with manufacturers.

• Developed strong relationships with clients, resulting in increased repeat business and referrals.
• Implemented proactive maintenance plans, reducing downtime and increasing vehicle longevity for customers.
• Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
• Boosted sales through effective merchandising strategies and attention to product placement on the floor.
• Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

• Rejected materials, components, and finished products and documented reasons.
• Trained new employees on company-specific quality control procedures, fostering a culture of continuous improvement.
• Managed relationships with third-party inspection service providers, coordinating schedules and leveraging expertise as needed to maintain high-quality standards throughout production cycles.
• Documented findings and produced reports.

• Maintained up-to-date knowledge of industry trends, technology advancements, and regulatory changes relevant to pre-delivery inspections.
• Promoted a safe working environment by adhering to occupational health and safety regulations at all times while performing inspections.
• Streamlined workflow within the department by developing effective communication channels between inspectors, technicians, and sales staff.
• Established strong relationships with sales teams to facilitate smooth handovers of inspected vehicles ready for sale.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.