Biplaba Keshari Pati

• Seasoned Subject Matter Expert in Azure Cloud support, adept at leading dynamic team of 25 members to deliver exceptional technical solutions
• Deep expertise in Azure services, coupled with strong leadership and communication skills, driving process improvement initiatives and ensuring optimal performance of cloud-based systems
• Proven track record in problem-solving, customer interaction, and continuous learning to stay ahead in rapidly evolving field of cloud computing.
• Established best practices for knowledge sharing, fostering culture of continuous learning and improvement.
• Mentored junior team members, contributing to their professional growth and development.
• Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.

• Experienced Technical Support Executive proficient in providing comprehensive assistance for Microsoft products and services
• Skilled in troubleshooting issues related to Windows operating systems, Office 365, Azure Cloud services, and other Microsoft technologies
• Exceptional communication and problem-solving abilities, coupled with customer-eccentric approach, ensure timely resolution of technical issues and optimal user experience
• Continuously updating skills to stay abreast of latest Microsoft innovations and best practices.
• Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
• Collaborated with team members to develop new strategies for handling complex technical problems.
• Maintained comprehensive documentation of customer interactions, ensuring seamless hand off between support staff.

• Dedicated Customer Support Associate with a focus on Amazon's North American operations, adept at providing top-notch assistance to customers across wide range of inquiries
• Proficient in navigating Amazon's systems and policies to resolve issues related to orders, deliveries, returns, and product inquiries promptly and accurately

Strong communication skills and passion for customer satisfaction ensure positive interactions and resolution of concerns in timely manner

• Continuously enhancing product knowledge and service delivery to uphold Amazon's reputation for excellence in customer support.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
• Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
• Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.