Biprojeet Dey
Pune
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
8
8
years of professional experience
Work History
Lead Consultant- Wage Garnishments
ADP
Pune
03.2019 - Current
- Identify and monitor all client requests and processing issues.
- Resolved complex client problems by analyzing available information and developing actionable solutions.
- Perform regular analysis of assigned accounts to identify successes and opportunity for improvement
- Act as subject matter expert providing technical expertise, guidance and training as needed for Money Movement, Standalone and Payroll Full Service Clients
- Keep up-to-date and proficient in all Wage Garnishments processes, procedures and enhancements and communicate changes to clients as appropriate
- Work with implementation team till the client is transitioned to service
- Contact and meet virtually with clients proactively to ensure optimal module utilization, client satisfaction and retention
- Assist with high severity requests or issue escalations as needed.
Senior Customer Representative- Wage Garnishments
ADP
Pune
01.2017 - 02.2019
- A critical account to handle with incoming calls (inbound)and high-performance matrix and curriculum
- Responsible to take calls for employees, employers (client), Attorney, Creditor agencies bankruptcy trusties
- Processing Refunds
- Dealing with employee's garnishment deduction from the paychecks and managing the complete employee info secure for example the social security numbers of the employees
- Performing all applications on SAP, Siebel
- Acquired knowledge for Federal and state Taxes., Student loans., Child support and Writ of Garnishments
- Responsible to answer and solve any query during the call from the employees working for different organizations and MNCs across the United States.
Service Executive - Insurance Services
Mphasis
Pune
09.2015 - 01.2017
- Reviewing and analysis automobile Insurance policies for US clients.
- Verifying documents to initiate the insurance process.
- Service Delivery of 200 review and approval on daily basis.
- Conducting new hire trainings
Education
Master of Commerce - Banking And Financial Support Services
University of Pune
Pune04-2018
Skills
- Client Engagement
- Client Service and Rapport
- Client Relationships
- Issue Resolution
- Employee Management
- Requirements Gathering
- Timeline Development
- Continuous Improvement
- Best Practices Implementation
- Subject Matter Expert
- Problem-Solving
Accomplishments
- Best Performer - Feb 2016 - Mphasis an HP Company Pvt Ltd
- Best Performer- Quarterly - Q2 2016 & Q3 2016 - Mphasis HP for Top Rater in the team.
- Rock Star Rookie - June 2018 - ADP
- Best Performance - Aug 2018 - ADP
- Best Performer - June 2019 - ADP
- Best Performance for 6 consecutive months in 2020 - ADP
- STAR Performer for 4 consecutive QUARTERS in 2020 - ADP
- STAR Performer for FIRST Quarter in 2021 - ADP
- Best Performer for July 2023 - ADP
- Best Performer for FIRST Quarter in 2023 - ADP
- Best Performer for SECOND Quarter in 2023 - ADP
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Assamese
Proficient (C2)
C2
Hobbies and Interests
- Football
- Workout
Declaration
If I was given opportunity to serve your esteemed organization or team, I shall prove my abilities with my efficient and sincerity and above written particulars are true to the best of my knowledge.
Timeline
Lead Consultant- Wage Garnishments
ADP
03.2019 - Current
Senior Customer Representative- Wage Garnishments
ADP
01.2017 - 02.2019
Service Executive - Insurance Services
Mphasis
09.2015 - 01.2017
Master of Commerce - Banking And Financial Support Services
University of Pune
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