Kunal Sharma

9.5 years of experience in IT and core 9 of experience in Salesforce.com and Force.com cloud based applications. Experience in handling overseas clients and managing their business and sales users. Experience of a Business Analyst role to understand business requirements from clients and provide optimize solution. Experience of a scrum master side as well to handle and manage the team to deliver the solution to clients. Had an experience in automating complex business processes using salesforce features such as workflows, approval process, process builder, sharing rules and validation rules etc. Experience in Lightning Components, Apex Classes and Apex Trigger. Extensive knowledge in data migration and deployment of components from sandbox to production. Experience in working with Apex Data Loader, Import Wizard and Workbench. Good Exposure on Reports & Dashboards

• Date of Birth: 05/13/91
• Gender: Male
• Marital Status: Single

• Salesforce Certified Force.com Developer
• Salesforce Certified Administrator
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform I Developer
• Rewarded 'Best Team' for completing project within timeline
• Star of the Month' award for strong analytical and problem solving skills
• On the Spot' award for strong analytical and problem solving skills
• Appreciated and recognized by Customer for excellent quality of Acclaim application projects delivery
• Nominated as Fitness and Safety Champ for the current organization/account

GE Healthcare Mobilization, LTIMindtree, Lead Consultant/BA, GE Healthcare, 07/2023, Present, GE HealthCare Technologies, Inc., doing business as GE HealthCare, is an American multinational medical technology company headquartered in Chicago, Illinois. This project is to create a channel partner in PRM system which is Zinfi platform from Salesforce Platform to sell GE product in various regions via partner channel for different selling mode. Call Center Integration Discovery, LTIMindtree, Lead Consultant/BA, Banner Health, 12/2022, 07/2023, Banner Health is a non-profit health system in the United States, based in Phoenix, Arizona. They have their Member, Provider and Grievances portal for providers and patients on Siebel and this needs to migrate into Salesforce. Philips Healthcare, Wipro, Lead Consultant/BA, Philips, 05/2022, 12/2022, Philips is organized into three main divisions: Personal Health (formerly Philips Consumer Electronics and Philips Domestic Appliances and Personal Care), Connected Care, and Diagnosis & Treatment (formerly Philips Medical Systems) SGX CRM Sales, HCL, Senior Salesforce Consultant, Singapore Xchange (SGX), 05/2020, 05/2022, Singapore Exchange is Asia’s leading and trusted market infrastructure, facilitating the exchange of capital and ideas to create value for people, businesses and economies. This application supports SGX sales and service operations which includes 'Support Sales, Service and Marketing Operations' and 'Improve targeting of Marketing activities' Test Drive System, Infosys, Salesforce Consultant, Daimler (Mercedes), 12/2018, 05/2019, This application is the integration between Salesforce CRM and TDS for exchanging customer/lead data. This is one-directional real-time interface from TDS to SFDC via CDM, where the customer/lead data is created/modified in SFDC. COMPASS, Infosys, Salesforce Consultant, Daimler (Mercedes), 05/2019, 10/2019, This application is the integration between Salesforce CRM and COMPASS for exchanging Case data. This is two-directional real-time interface from COMPASS to SFDC via CDM and SFDC to COMPASS via CDM, where the Case data is created/modified in SFDC and COMPASS. MC-SC Lead Capture and Automate Lead Conversion, Infosys, Salesforce Developer and Consultant, Daimler (Mercedes), 10/2019, 05/2020, This application is to capture social leads from different social media (Facebook, Twitter etc..) forms from MC Cloud and feed them to Service Cloud subsequently for further business processing, capturing and nurturing of the Leads with the help of automation. Symphony Project, Tata Consultancy Services, Salesforce Developer, Salesforce Administrator, Bharti Airtel, 11/2014, 05/2015, This application is used for billing process of the end users and clients DuPont-R&M Support team- Price Approval, Tata Consultancy Services, Salesforce Developer, Salesforce Administrator, E. I. du Pont de Nemours and Company, 05/2015, 05/2017, This application was used to create price request for business end users. The price requests were created in SFDC and sent to SAP where order gets generated, this is a one directional real-time interface from SFDC to SAP. Another one directional real time interface was from SAP to SFDC via Informatica which is used to get master data for creating prices in the system. Merge & Spin Phase 1- FMC, Tata Consultancy Services, Salesforce Consultant and Team Lead, E. I. du Pont de Nemours and Company, 05/2017, 12/2017, This application was used to create price request for business end users. The price requests were created in SFDC and sent to SAP where order gets generated, this is a one directional real-time interface from SFDC to SAP. Another one directional real time interface was from SAP to SFDC via Informatica which is used to get master data for creating prices in the system. Merge & Spin Phase 1- Dupont, Tata Consultancy Services, Salesforce Consultant and Team Lead, E. I. du Pont de Nemours and Company, 01/2018, 11/2018, This application was used to create price request for business end users. The price requests were created in SFDC and sent to SAP where order gets generated, this is a one directional real-time interface from SFDC to SAP. Another one directional real time interface was from SAP to SFDC via Informatica which is used to get master data for creating prices in the system.