Subash Arumugam

• Creating and managing the technical project plans, timelines along with resource management.
• Collaborating with teams to define, strategize, and implement the solution and strategies.
• Prioritizing projects and project tasks depending upon key milestones and deadline dates.
• Collaborating with internal teams to develop customized solutions that addressed end user needs.
• Providing guidance to the Project managers to streamline the project management processes, improving efficiency and reducing overall costs.
• Mentoring the project team members and consultants, helping them enhance their skills and contribute more effectively to projects.
• Delivering high-quality solutions for end users through comprehensive research and analysis of system architecture.

• Leading end-to-end project delivery, service management, and vendor contract and license management, ensuring alignment with core business capabilities.
• Managed the life cycle of the current estate and strategically planned and delivered the service roadmap.
• Developed and implemented performance measurement and management mechanisms to enhance people and talent management.
• Collaborated effectively with Capability and Regional Service Managers to ensure successful support delivery and service availability.
• Worked closely with Capability, Solution Architects, Program Leads, Business Analysts, BRMs, and System Owners.
• Championed LEAN methodologies across all operation levels, promoting the adoption and integration of lean practices.
• Conducted problem analysis with a LEAN mindset using L0 and PPS templates for efficient solutions.
• Standardized processes by creating SIPOC diagrams and Value Stream maps, ensuring clarity and efficiency.
• Assumed hybrid roles, such as Project Manager, Delivery Lead, or Business Analyst, based on project requirements.
  Prioritized resource management in alignment with project objectives.
• Evaluated demands and projects in ServiceNow, conducting T-Shirt sizing for effort and cost forecasting.
• Assisted Demand Managers in aligning projects with budgetary and timeline constraints.

• Responsible for any POC, Play book, Roadmap & delivery plan for scaling
• Responsible to maintain Heat map - Up-To-Date for all applications , Roadmap for Scaled delivery plan in key applications, Req Automation through Catalogues, Automating Testing.
• Collaborate with DevOps lead for resource availability
• Identify & arrive at Cost estimation for scaled projects
• Primarily POD lead running scrum for more than one projects
• Implementing Agile Model for Scaled Delivery
• Coach team members on agile process and ensure team members understand their role and ownership
• Daily scrum or standup meetings to follow up on ongoing tasks and risks
• Managing demand backlogs, prioritizing pipeline with product owner / delivery lead
• Scaled Delivery as well as current running demands/projects in PT&D
• Collaborate with Capability/Site IT to identify & share actual Business Impact of unplanned outages with SSD leadership team
• Ensure RCA for high priority incidents are delivered on time
• PRB closure with 100% Full mitigation in place and P1/P2 - PRB 100% tagging
• Supported BAU as and when required

• Responsibility to BAU delivery in operations IT QC & PTD for Lab Informatics applications.
• Lead L2 and L3 support for following applications

BIOVIA ELN- Electronic Lab Notebook

Agilent OpenLAB ECM

BIOVIA LES

• Responsible to initiate and implement standard and Normal changes whenever needed.
• Deployed below Projects

OpenLAB CDS and ECM Upgrade to v3.6 (Q4 2018 – Q2 2020)

BIOVIA ONELAB for QC Operations (Since Q4 2019)

BIOVIA ONELAB for Development

• Collaborated with teams to define, strategize and implement refresh and EOSL activities.
• Analyzed problematic areas to provide recommendations and solutions.
• Created and developed detailed work plans to meet business priorities and deadlines.

• Transition lead for ELN suite of applications in R&D early science and Medimmune portfolio.
• Build & Stabilized the ELN Team. Acted as the key person to integrate the ELN support across R&D with one cross functional team.
• Lead BAU delivery for MedChem, BioELN and Medimmune ELN.
• Initiating and implementing standard and Normal changes whenever needed.
• Worked on Incident, Change and Problem management of the information systems.
• Lead team of 5 members in supporting Lab Informatics Tools.
• Deployed PerkinElmer ELN v17 (Q4 2016 to Q3 2017)upgrade project from version 13.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Collaborated with vendors to resolve advanced problems.

• IT system owner for ELN suite of applications
• Responsible for support and project delivery PerkinElmer and IDBS ELN system
• Got certified training for SDMS Nugenesis 8 and provided BAU support for same.
• Responsible for transition of Lab applications from Amgen to Cognizant.
• Responsible for application packaging and re-packaging whenever needed.
• Working on Incident, Change and Problem management of information systems
• Provided weekly status reports for Business management team.

• Provided the production support for a set of assigned applications supported by HCL in Pharmaceutical Science of Pfizer.
• L2 and L3 ticket handling within Service Level Agreements and ensure the identified application enhancement deliverables.
• Ensuring all the applications up and running normal for Pfizer business to use. For any issues, the relevant stakeholders to be approached for the remedy in order for bringing the applications back to normal
• Initiating and implementing the Pfizer RFC (Request for change) process and deployed the tested source in the production servers
• Coordinate with Business during the User Acceptance (Validation and Verification) and make sure all the defects are closed on time to meet the overall milestone and schedule.
• Gather new requirements for different modules, working with vendor for releases of the enhancements for the application requested by the users and planning work for subsequent releases.