Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Biranchi Pattanaik

Bengaluru,KA

Summary

Accomplished Delivery and Service Management professional with over 20 years of experience specializing in project delivery, team leadership, and client operations across various industries. Demonstrated success in overseeing large teams of 170+ members, achieving significant revenue growth with a forecast of $14M TCV by 2025, and consistently exceeding client satisfaction targets with an NPS greater than 9. Proven expertise in end-to-end project delivery, stakeholder management, risk mitigation, and operational optimization within Retail, Healthcare, FMCG, Life Sciences, and Travel sectors. Skilled in managing complex cloud migrations, SAP and ERP transformations, and Salesforce implementations while implementing high-performing onshore-offshore delivery models with strong ITIL process adherence. Recognized for promoting collaboration, fostering innovation, and driving sustainable business growth initiatives.

Overview

20
20
years of professional experience
7
7
Certification

Work History

Delivery Manager

IBM
01.2021 - 06.2025
  • Currently I am managing 5 accounts parallelly in IBM GCC distribution sector. Below are major tasks I am performing part of my role.
  • Account management
  • Risk Management
  • Resource deployment Management
  • Project Management

Change & Release manager (Service Delivery Role)

Unilever
Bangalore, Karnataka
11.2019 - 12.2020
  • Company Overview: Unilever is one of the biggest FMCG products companies. IBM manages AMS of Unilever and as part of AMS IBM manages around 17 applications with also infrastructure service.
  • Led server change management across all environments (Dev to Prod) ensuring compliance with Remedy processes.
  • Coordinated impact assessments, deployment updates, and change freeze management including exemption handling.
  • Trained teams on change protocols, developed go-live plans, and monitored KPIs and SLAs post-deployment.

Release manager (Service Delivery Role)

Scotia Gas Network
02.2013 - 08.2019
  • Company Overview: Scotia Gas network is an energy and utilities Giant in UK. IBM is managing AMS of SGN and as part of AMS IBM is managing around 42 applications.
  • Collaborate with architecture and teams to assess impact and define builds.
  • Develop detailed plans for go-live and post-go-live activities.
  • Prepare and track KPIs and SLAs for projects.
  • Conduct deployment and backout plan walkthroughs.
  • Raise Infoman changes and request approvals for outages/changes.
  • Prepare and publish governance packs and contact lists.
  • Execute deployment and backout plans using IBM DevOps tools.

Deployment Manager (Service Delivery Role)

Vodafone
09.2011 - 01.2013
  • Company Overview: Vodafone Australia & New Zealand provides one of the largest Innovative products and services in Telecommunication sector for mobile and VOIP in the region supported by a robust and resilient infrastructure with a strong customer base.
  • Planned and coordinated deployments (major, minor, T&C, break-fix) across Production and Pre-Production. Oversaw E2E scheduling, risk/issues management, resource allocation, and communication plans.
  • Led Go/No-Go, ENTRY/EXIT reviews, and stakeholder checkpoint meetings (IBM AU/NZ, VF AU/NZ). Managed CAB reviews, approvals, deployment summaries, and lessons learned documentation.
  • Acted as primary onsite-offshore POC for deliverables and stakeholder engagement, ensuring continuous delivery excellence and change compliance.

EAI Build specialist

Vodafone ANZ
11.2008 - 09.2011
  • Company Overview: Program SAM is focused on the development of a new CRM/Billing system for Vodafone.
  • Oversee process integration between applications to ensure seamless communication and functionality.
  • Manage WBI for message transformation and transportation between downstream and upstream applications, supporting various communication protocols.
  • Identify detailed deployment tasks and establish timelines for execution.
  • Manage release and deployment issues and risks, ensuring smooth deployment execution.
  • Implement best quality practices within deployment teams for optimal results.
  • Oversee complete code and defect management throughout the deployment process.

EAI Developer

CARLSBERG
01.2008 - 08.2008
  • Provide a service to track business data and manage record exchange across heterogeneous applications globally.
  • Support the use of WebSphere Business Integration Interchange Server (WBIICS) for seamless data interchange from multiple external sources.

EAI Developer

LLYOD BANK
06.2007 - 09.2007
  • Provide clients with timely management of their most valuable asset – customer data – ensuring an interactive understanding at every point of contact.
  • Deliver a centralized, integrated view of client core data, product holdings, opportunities, and contact history for enterprise-wide use.

Java/ J2ee Developer

iGATE Global Solutions Limited
03.2005 - 01.2007
  • GE health care

Education

MCA -

Utkal University
01.2002

Skills

  • Delivery & Project Management (Waterfall, Agile, Hybrid)
  • Client & Stakeholder Relationship Management
  • Risk & Change Management
  • Release & Deployment Management
  • People Leadership & Team Development
  • IT Service Management (ITIL 4)
  • Cloud Platforms & DevOps Tools (IBM DevOps, AWS)
  • Data-Driven Decision Making & KPI Monitoring
  • AI & Automation Awareness
  • Emotional Intelligence & Cross-Cultural Team Leadership

Certification

Certified IBM project Manager, Certified Scrum Master., Certified AWS associate architect, Sun Certified Java Programmer, Sun Certified Web Component Designer, Oracle certified professional, IBM Certified Solution Developer - WebSphere Message Broker.

Awards

2010 got Bravo award.2012 got Innovation in Deployment Strategy award.2013-2015 got Delivery excellence award. 2019 got Innovation and Collaboration Award.2023 got Delivery excellence award.

Timeline

Delivery Manager

IBM
01.2021 - 06.2025

Change & Release manager (Service Delivery Role)

Unilever
11.2019 - 12.2020

Release manager (Service Delivery Role)

Scotia Gas Network
02.2013 - 08.2019

Deployment Manager (Service Delivery Role)

Vodafone
09.2011 - 01.2013

EAI Build specialist

Vodafone ANZ
11.2008 - 09.2011

EAI Developer

CARLSBERG
01.2008 - 08.2008

EAI Developer

LLYOD BANK
06.2007 - 09.2007

Java/ J2ee Developer

iGATE Global Solutions Limited
03.2005 - 01.2007

MCA -

Utkal University

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Biranchi Pattanaik