Tanuj Mangal
New Delhi
Summary
Results-driven Delivery Manager with expertise in end-to-end delivery lifecycle management, specialising in Salesforce program management and Java microservices. Skilled in delivery governance, risk management, and client relationships across telecommunications and healthcare sectors. Proven success in Oracle product implementation and Agile methodologies, with achievements in stabilising governance for multi-vendor accounts and leading Oracle Cloud migrations. Focused on enhancing efficiency and stakeholder engagement.
Overview
2
2
Languages
1
1
Certification
24
24
years of professional experience
Work History
Delivery Manager
Cognizant Technology Solutions
09.2021 - Current
- Managed end-to-end delivery lifecycle — from ideation and solutioning through build, testing, and deployment — across multiple concurrent workstreams within the Telstra account, ensuring alignment with client objectives.
- Drive outcome-based delivery governance, aligning programme KPIs, SLAs, and milestones to client business outcomes; present governance dashboards and delivery scorecards to client and internal leadership.
- Act as primary point of contact for client and stakeholder relations on the Telstra account — managing expectations, escalations, and executive steering committee communications.
- Champion Agile/Scrum practices and hybrid (Agile-Waterfall) delivery models tailored to workstream needs; run sprint ceremonies, PI planning, and release governance forums.
- Own risk, scope, and budget governance for the account — maintaining RAID logs, managing change requests, and tracking delivery financials against contracted budgets and margins.
- Coordinated vendor and cross-functional teams, aligning onshore-offshore delivery pods, third-party vendors, and shared services to fulfil program commitments.
- Coordinate release calendars across Salesforce, Java microservices, and Oracle workstreams to avoid deployment conflicts and ensure smooth production releases.
- Facilitate quarterly business reviews (QBRs) with client leadership, presenting delivery performance, roadmap alignment, and continuous improvement plans.
- Mentor project leads and scrum masters, support performance reviews, resource planning, and hiring to scale delivery capability across the account.
- Stabilised delivery governance across a previously fragmented multi-vendor account, improving predictability of release commitments.
- Strengthened client trust on the Telstra account through consistent, transparent stakeholder communication and escalation management.
- Built a scalable hybrid delivery model balancing Agile squads with Waterfall-governed workstreams to match client maturity.
Cloud Principal Application Engineer
Oracle Solution Services (India) Pvt. Ltd.
Noida
03.2016 - 09.2021
- Led end-to-end delivery for Healthcare (HSGBU) multi-tenant and dedicated customer environments supporting major pharmaceutical clients including Pfizer, Merck, Lilly, and Valeant.
- Directed migration of Oracle ClinicalOne from GBUCS 1.0 to Oracle Cloud CNE, and led movement of Oracle Fusion Middleware products across Linux server estates.
- Managed cloud AMS delivery teams responsible for building and supporting new HSGBU environments, coordinating with development, DBA, storage, and data centre teams to resolve critical customer issues.
- Managed P1 escalation during GOC/bridge calls, facilitating root-cause analysis and coordinating cross-functional resolution with development and business system teams.
- Championed continual service improvement and cost management initiatives through task automation, defined project management processes, and maintenance of up-to-date support documentation.
- Gathered requirements and documented installation, build, and deployment plans for new business scenarios, working directly with business stakeholders.
- Cultivated trusted relationships with pharmaceutical clients by delivering consistent, high-quality service.
- Performed capacity planning and performance analysis to identify areas for improvement.
- Reduced application errors through accurate diagnostic testing and debugging procedures.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporate goals.
- Provided technical direction to key clients for successful completion of product launches.
- Fixed application defects quickly and accurately through diligent root-cause analysis.
- Educated employees on new technologies through personalised support, presentations and resources.
- Produced non-functional acceptance test procedures to achieve scalable, reliable outcomes.
Lead Apps DBA Consultant
Sopra Steria India Ltd.
08.2004 - 03.2016
- Led implementation of Oracle Identity & Access Management stack (OAM, OIM, SOA, OID, OVD) with RAC 11gR2, and configured SSL, Webgate, and OHS integrations.
- Provided technical leadership to the DBA team, coordinating cross-functional project teams to deliver contracted products on schedule and to quality benchmarks.
- Cultivated customer relationships to enhance delivery and service quality metrics, ensuring adherence to ITIL-aligned incident, problem, and change management practices.
- Assisted project teams in setting up and testing development, test, and production environments across multiple client engagements.
- Received internal recognition for technical leadership on identity & access management implementations.
- Authored multiple scripts to automate backup and recovery processes.
- Managed and installed certificates for TSL and SSL on IIS in compliance with requirements.
- Oversaw correct synchronisation between databases, troubleshooting application-related issues.
- Monitored organisation Oracle management system to maintain smooth and successful flow of operations.
Oracle Apps DBA
Ibilt Technologies Ltd.
12.2002 - 08.2004
- Managed Oracle Application DBA operations for Ballarpur Industries, ensuring seamless installations, patching, and upgrades of Oracle E-Business Suite environments.
- Led database upgrades (9i to 10g) and RAC implementations, including RMAN-based cloning and backup procedures.
- Handled database administration, optimising storage, backup and recovery, connectivity, security, and user privilege management.
- Collected and analysed data, providing recommendations to help improve database performance.
- Supported day-to-day operations, overseeing SAN to ASM and other related database activities.
Education
Master in Computer Applications -
IGNOU
01-2008
Master's Diploma - IT
Tata InfoTech
01-1998
Bachelor of Commerce -
Delhi University
01-1998
Skills
- End-to-End Delivery
- Delivery governance
- Salesforce programme management
- Microservices oversight
- Oracle implementation support
- Client Stakeholder Relations
- Agile hybrid delivery
- Risk Governance
- Vendor team leadership
- Oracle Middleware
- Oracle Database Management
- Oracle Apps
- Fusion Middleware
- WebLogic
- OAM/OIM/OID/OVD
- Database Clustering
- Oracle Cloud
- Agile/Scrum
- Hybrid Delivery
- PI Planning
- Risk management
- Salesforce Delivery
- Java Microservices Oversight
- ITIL V3
- Linux/UNIX
- Docker
- Cross-Platform Integration
- Network Architecture
- Web Server Management
- Project management
- Agile methodologies
- Stakeholder relations
- Risk management
- Budget oversight
- Salesforce management
- Java microservices
- Cross-functional collaboration
- Resource allocation
- Governance frameworks
- Client relations
- Team leadership
- Technical delivery
- Efficiency improvement
- Technology automation
- Regulatory Compliance
Certification
ITIL V3 Foundation Certified
Safe Agilist
Languages
English
Hindi
Custom
25, 5
Timeline
Delivery Manager
Cognizant Technology Solutions
09.2021 - Current
Cloud Principal Application Engineer
Oracle Solution Services (India) Pvt. Ltd.
03.2016 - 09.2021
Lead Apps DBA Consultant
Sopra Steria India Ltd.
08.2004 - 03.2016
Oracle Apps DBA
Ibilt Technologies Ltd.
12.2002 - 08.2004
Master in Computer Applications -
IGNOU
Master's Diploma - IT
Tata InfoTech
Bachelor of Commerce -
Delhi University