Surbhi Vasal
Bengaluru
Summary
Results-driven professional with 10+ years of experience across IT and Banking domains. Expertise in Agile delivery, Scrum practices, PMO governance, and AI-enabled project management. Strong track record in managing global transformation programs, driving stakeholder alignment, and delivering projects within scope, timeline, and budget.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager – Delivery PMO
HCLTech
01.2026 - Current
- Lead global transformation programs using Agile and hybrid delivery models
- Act as Scrum Master, facilitating sprint planning, daily stand-ups, and retrospectives
- Drive AI-enabled PM practices for reporting, forecasting, and decision-making
- Manage governance, risks, and executive stakeholder communication
Project Manager – Delivery PMO
HCLTech
05.2024 - 01.2026
- Managed end-to-end project delivery using Agile (Scrum) and Waterfall methodologies
- Owned and prioritized Product Owner backlog, ensuring alignment with business goals
- Facilitated sprint ceremonies including planning, reviews, and retrospectives
- Led cross-functional teams, vendors, and ensured SLA/KPI adherence
- Delivered change management and training initiatives
Deputy Manager – Functional Lead, PMO
HCLTech
07.2022 - 05.2024
- Managed global portfolio for Fortune 500 clients
- Oversaw Agile adoption and process governance across projects
- Handled vendor management, billing, invoicing, and P&L optimization
- Led resource planning and hiring for PMO teams
Associate Manager – PMO
HCLTech
06.2020 - 06.2022
- Managed project lifecycle and stakeholder communication
- Delivered dashboards, risk mitigation strategies, and execution plans
- Supported transition from traditional to Agile delivery models
- Developed project plans and resource strategies
Kotak Mahindra Bank
11.2019 - 05.2020
- Managed service delivery aligned with SLAs and KPIs
- Strengthened client relationships and operational efficiency
IndusInd Bank
05.2017 - 10.2019
- Led branch operations and ensured regulatory compliance
- Improved on boarding efficiency and handled escalations
Yes Bank
05.2015 - 05.2017
- Managed customer on boarding, KYC, and service operations
- Supported sales and cross-selling initiatives
Education
PGDBM - Banking Management
TimesPro
DelhiM.Com -
Indra Gandhi National Open University (IGNOU)
DelhiB.com (H) - Accounting and Taxation
International College For Girls
JaipurSkills
- Project & Program Management
- PMO Governance
- Stakeholder & Vendor Management
- Financial Management (P&L, Billing, Invoicing)
- Agile & Waterfall Methodologies
- Scrum framework
- Risk & Issue Management
- Resource Planning
- End-to-End Delivery
Certification
- PMP (Project Management Professional), ongoing
- ITIL (Information Technology Infrastructure Library)
- GenAI Foundation
Accomplishments
- Infinity Award 2022-23
Industry Experience
- IT Services
- Banking & Financial Services
- Manufacturing
Timeline
Manager – Delivery PMO
HCLTech
01.2026 - Current
Project Manager – Delivery PMO
HCLTech
05.2024 - 01.2026
Deputy Manager – Functional Lead, PMO
HCLTech
07.2022 - 05.2024
Associate Manager – PMO
HCLTech
06.2020 - 06.2022
Kotak Mahindra Bank
11.2019 - 05.2020
IndusInd Bank
05.2017 - 10.2019
Yes Bank
05.2015 - 05.2017
PGDBM - Banking Management
TimesPro
M.Com -
Indra Gandhi National Open University (IGNOU)
B.com (H) - Accounting and Taxation
International College For Girls