Chandan Sahoo
Bangalore
Summary
Dynamic Program Management professional with 7.5+ years of experience spanning Financial Services, E-commerce, and Consulting. Currently leading CEAC (Client Engagement Acceptance & Continuance) initiatives at KPMG for the past 3 years, with a background in fraud analytics at PhonePe and Amazon. Proven track record in managing cross-functional programs, stakeholder engagement, Agile delivery, and automation. Recognized as a Subject Matter Expert and "Great Coach." Targeting Program Manager roles with a roadmap toward AI-driven program ownership. Also contributed to deployments in the Kriterion Risk Assessment platform, refining risk grading mechanisms. Working with the GenAI team to implement an internal and client-facing chatbot using Azure AI models. Proficient in basic Python (for EDA) and SQL for querying/reporting — strengthening my positioning as a tech-enabled, AI-aware Program Manager.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consultant – PMO & Program Delivery (CEAC Platform)
KPMG Global Services
Bangalore
01.2022 - Current
- Delivered end-to-end ownership of CEAC projects across Tax, Advisory, and Audit, from estimation to deployment
- Acted as SME for CEAC tool, advising business, risk, tech, and global teams on impact and implementation
- Automated reporting via Power BI and centralized request intake through ServiceNow, reducing manual load by 80% and significantly improving SLA adherence
- Created leadership dashboards for the US practice, helping identify trends in unapproved CEACs and SLA breaches, directly influencing business decision-making and policy changes
- Managed the onboarding of KPMG Legal Services to CEAC in the US, handling requirement gathering, effort estimation, and implementation — resulting in a 100% seamless migration
- Led daily Agile scrum calls, tracked deliverables via JIRA, and ensured alignment with global timelines and delivery standards
- Mentored 4 Associate Consultants and 1 Manager, significantly improving team productivity and knowledge coverage across the platform
- Managed conflicting stakeholder priorities (e.g., US Audit) by establishing a prioritization framework, leading to reduced escalations and improved delivery pace
- Influenced product enhancements and configuration changes that improved system reliability, reducing user-reported issues by over 35%
- Delivered deployments for Kriterion Risk Assessment platform, enhancing logic for Risk Grading Mechanisms
- Collaborated with GenAI team to build an AI-based chatbot using Azure OpenAI models for internal/client use
- Used Python for EDA and SQL for querying internal data during the delivery of AI and reporting projects
- Managed SharePoint sites for documentation, SOPs, trackers, and workflow sign-offs, streamlining communication and improving governance across CEAC projects
- Tested deployments in UAT and Production environments to ensure smooth rollout and bug-free functionality.
- Contributed actively to CEAC enhancements by providing actionable feedback on UX and UI improvements.
Fraud Analyst
PhonePe Pvt Ltd
Bangalore
12.2019 - 12.2021
- Analyzed transaction data to detect patterns across fraud types: UPI, AML, KYC, and digital payments
- Built rule engines in collaboration with analytics for proactive fraud detection
- Automated fraud reporting workflows and supported tool testing and rollout of new features
- Reported high-risk cases to Cybercrime cells and liaised with banks for resolution
- Delivered WBRs (Weekly Business Reviews) to leadership and contributed to policy enhancement
- Managed escalations, trained new analysts, and led projects saving ~INR 1 Cr in social media/cashback fraud
Risk Analyst
Amazon Development Centre
Bangalore
01.2017 - 06.2019
- Investigated seller and buyer accounts for suspicious activity and policy breaches
- Collaborated with legal and compliance teams to enforce risk mitigation frameworks
- Reviewed credit card compromises, KYC documentation, and seller authenticity
- Built SOPs, improved internal tools, and acted as SME during new launches
- Created WBRs and handled high-urgency escalations independently
Education
B.Tech - Electrical Engineering
C.V. Raman College of Engineering
07-2016
PG Program in AI & ML - (Persuing)
IIIT Bangalore
Skills
- Project & Program Management
- Agile Delivery (Scrum, JIRA, MS Projects)
- Stakeholder Management (Global)
- Business Requirement Gathering & Process Mapping
- Cross-functional Collaboration
- Fraud Risk Analysis & Governance
- Automation (Power BI, ServiceNow)
- Coaching & Team Leadership
- Tool Configuration & Optimization
- Risk Assessment (Kriterion)
- GenAI Chatbot Projects (Azure OpenAI)
- SharePoint Administration & Tracker Management
- Python (EDA)
- SQL (Basic)
- MS Office Suite
- Copilot
Certification
- CSPO(Certified Scrum Product Owner)
- Power BI
Accomplishments
- Rising Star Award – KPMG Global Services
Awarded within the first 6 months of joining for delivering high-impact contributions on CEAC programs and driving early adoption of enhancements. - Spot Award – KPMG Global Services
Recognized for providing an immediate, business-critical solution during a major engagement block. - Kudos Award – KPMG Global Services
For delivering a high-impact project related to Power BI automation that significantly improved stakeholder reporting.
Key Projects And Achievements
- US Legal CEAC Onboarding (KPMG): Delivered full ownership and implementation, resulting in a 100% adoption with no post-launch issues.
- Power BI Automation (KPMG): Reduced manual reporting efforts by 80%, improving stakeholder visibility and actionability.
- ServiceNow Intake Integration (KPMG): Consolidated all business requests, leading to faster triage and 25% improvement in resolution TAT.
- System Optimization (KPMG): Influenced critical CEAC workflow redesigns, reducing system errors and configuration failures by 35%.
- Stakeholder Alignment Framework (KPMG): Resolved multiple US stakeholder conflicts through structured prioritization, reducing delivery delays and escalations.
- Kriterion Risk Platform (KPMG): Handled deployments related to risk grading mechanisms, enhancing assessment accuracy.
- GenAI Chatbot Implementation (KPMG): Collaborated with AI team to develop a chatbot using Azure OpenAI for internal/client use.
- Scratch Card/Cashback Fraud Prevention (PhonePe): Saved INR 1 Cr through pattern-based automation.
- Axis Bank FastTag Fraud Detection: Uncovered INR 30 Lacs fraud, influencing systemic fixes.
Hobbies and Interests
- Travel
- Reading Blogs
- Fitness and Nutrition
- Tech Exploration
Timeline
Consultant – PMO & Program Delivery (CEAC Platform)
KPMG Global Services
01.2022 - Current
Fraud Analyst
PhonePe Pvt Ltd
12.2019 - 12.2021
Risk Analyst
Amazon Development Centre
01.2017 - 06.2019
B.Tech - Electrical Engineering
C.V. Raman College of Engineering
PG Program in AI & ML - (Persuing)
IIIT Bangalore
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