Birbhan Singh
Bangalore
Summary
A confident and reliable Technical Support Engineer with 1 years of experience in IT Industry. As an Onsite Support Engineer, I was responsible for providing technical assistance, troubleshooting, and resolving issues for end-users on-site. I ensured the optimal functioning of hardware, software, and network systems by conducting regular maintenance, upgrades, and providing real-time support.
I have gained an in-depth understanding of network security and honed my skills with offensive tools like Metasploit, Burp Suite, and Kali Linux. I'm ready to contribute significantly to safeguarding your company's resources.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Level 1 Technical on Site Support Engineer
HCL TECH
Bangalore
12.2023 - Current
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Installed and configured operating systems including Linux
- Assisted in the implementation of security policies according to best practices.
- Trained other team members on relevant technologies and procedures.
- Provided technical guidance when needed to other departments or personnel.
- Conducted root cause analysis for recurring problems to prevent future occurrences.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
Education
Bachelor of Computer Applications - Computer Applications Development
SASTRA DEEMED UNIVERSITY
TAMIL NADU03-2024
Matriculation - Commerce
Kednriya Vidyalaya
Assam03-2021
Intermediate -
Kendriya Vidyalaya
Assam03-2019
Skills
- Comprehensive problem-solving abilities
- Excellent verbal and writing communication skills
- Exceptional listening, convincing, and negotiating skills
- Troubleshooting proficiency
- Ability to deal with people diplomatically
- High energy level and enthusiasm, with the ability to work in a dynamic environment
- Patient and diligent
- Willingness to learn
Certification
- CEH - Certified Ethical Hacker
- Penetration Tester
Additional Skills
- Website Testing
- Bash Scripting
- Burpsuite
Timeline
Level 1 Technical on Site Support Engineer
HCL TECH
12.2023 - Current
Bachelor of Computer Applications - Computer Applications Development
SASTRA DEEMED UNIVERSITY
Matriculation - Commerce
Kednriya Vidyalaya
Intermediate -
Kendriya Vidyalaya
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