Open To Work
Bishal Upadhyaya
Work Preference
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
7
7
years of professional experience
Work History
Assistant Front Office Manager
Ecko Hotels
Hyderabad
05.2026 - Current
- Managed front office operations, enhancing guest check-in processes for improved guest satisfaction.
- Trained and mentored front desk staff, fostering a culture of exceptional customer service.
- Coordinated daily activities and schedules for front office team, ensuring smooth operations and optimized staff performance.
Duty Manager
Bloom Hotel Group
Hyderabad
04.2025 - 05.2026
- Lead daily hotel operations ensuring seamless front office performance
- Managed VIP arrivals, resolved guest escalations, and executed service recovery
- Monitored online reviews and guest feedback, identifying areas for satisfaction improvement
- Monitor online reviews & guest feedback to improve satisfaction scores
- Coordinate closely with Housekeeping, F&B, and Engineering teams
- Train and mentor front office associates to maintain brand standards
- Developed upselling strategies, boosting revenue and enriching guest experience
Front Office Team Leader
Bloom Hotel Group
Bengaluru
03.2023 - 03.2025
- Oversaw daily front office operations, enhancing team performance and service delivery
- Coordinated check-ins, check-outs, reservations, and billing processes to ensure seamless guest experiences
- Handled guest complaints with a high resolution success rate
- Improved revenue through effective upselling and room allocation strategies
- Facilitated coordination across all operational departments to streamline service and improve guest satisfaction
Guest Service Associate (Pre-opening Team)
Bloom Hotel Bengaluru Airport
Bengaluru
10.2022 - 03.2023
- Coordinated hotel pre-opening setup and operations to ensure smooth launch
- Oversaw OTA bookings and reservation systems to optimize guest experience
- Supported SOP setup and operational readiness to establish consistent service standards
- Managed OTA bookings and reservation systems
Front Office Executive
Vinaya Royal Inn Pvt. Ltd.
Bangalore
12.2021 - 10.2022
- Managed front desk operations, ensuring seamless check-ins, check-outs, and accurate billing
- Coordinated with housekeeping for room readiness
- Coordinated with housekeeping to ensure timely room readiness and guest satisfaction
- Oversaw booking systems and function board updates, maintaining accurate reservations and event information
Cashier
KFC
Ghaziabad
01.2021 - 07.2021
- Managed billing and processed cash transactions to ensure accurate and efficient financial exchanges
- Provided customer service in a fast-paced environment, addressing inquiries and resolving issues promptly
- Processed customer transactions accurately and efficiently.
- Managed cash register and balanced cash drawers daily.
- Prepared food items following company standards and safety guidelines.
Guest Relationship Executive
OYO Hotels & Homes Pvt. Ltd.
Gurugram
01.2019 - 01.2021
- Managed guest queries to enhance service delivery standards
- Coordinated communication between hotel partners and guests to streamline interactions
- Implemented strategies to enhance customer satisfaction
Education
Diploma in Hospitality Management -
DDU-GKY
LakhimpurHigher Secondary (HS) -
A.C.A Jr. College
HSLC -
Pub-Buroi High School
Skills
- Hotel operations
- Guest relations
- Booking systems
- Revenue management
- OTA & Channel Manager Handling
- Quality compliance
- Financial auditing
- Cross-functional Coordination
- Team Leadership & Staff Development
- Leadership skills
- Ability to perform under pressure
- Effective communication
- Detail-oriented service
- Highly adaptable and quick learner
- MS Office (Excel, Word, Outlook)
- Conflict resolution
Disclaimer
I hereby declare that the above information is true and accurate to the best of my knowledge.
Declaration Location
Hyderabad, Telangana, India
Languages
Hindi
First Language
English
Advanced
C1
Nepali
Advanced
C1
Timeline
Assistant Front Office Manager
Ecko Hotels
05.2026 - Current
Duty Manager
Bloom Hotel Group
04.2025 - 05.2026
Front Office Team Leader
Bloom Hotel Group
03.2023 - 03.2025
Guest Service Associate (Pre-opening Team)
Bloom Hotel Bengaluru Airport
10.2022 - 03.2023
Front Office Executive
Vinaya Royal Inn Pvt. Ltd.
12.2021 - 10.2022
Cashier
KFC
01.2021 - 07.2021
Guest Relationship Executive
OYO Hotels & Homes Pvt. Ltd.
01.2019 - 01.2021
Diploma in Hospitality Management -
DDU-GKY
Higher Secondary (HS) -
A.C.A Jr. College
HSLC -
Pub-Buroi High School