Bishnoo Ramashankar Tiwari
Mumbai
Summary
Perceptive Collection overall 16 years of experience astutely administering and collecting loans and payments. To hold a responsible position in a growing organization, this offers mettlesome and challenging assignments supplementing a prolific work environment for personal & professional growth. I would strive to accept all kind of challenges in life with diligence and intelligence because results can only be achieved by hard work with intelligence combined with integrity. Proactive professional knowledgeable about all facets of business operations. Focused on building revenue streams, promoting customer loyalty, and maximizing organizational efficiency to boost bottom-line profitability.
Overview
16
16
years of professional experience
Work History
Deputy Manager
Lending kart finance limited
Mumbai
12.2023 - Current
- Maintained records of all operational activities for future reference.
- Provided necessary technical assistance and advice to subordinates when needed.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Created processes for handling customer complaints effectively.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Coordinated with other departments to ensure smooth functioning of activities.
- Prepared monthly progress reports detailing achievements against set targets.
- Provided guidance and support to team members to help them achieve goals.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Assistant Manager - Collection
Conneqt Business Limited
10.2021 - 11.2023
- Company Overview: known as a ( Tata - TBSS )
- Handling (Credit Cards Region Mum / Pun / Guj / MP ) cases of all buckets including NPA.
- Managing allocation activity all cases.
- Executing field operation for all the field referral accounts.
- Coordinating with Client Customer SOA, Repayment Schedule, FC letter, Balance confirmation Certificate, Arrears bifurcation certificate and NDC.
- Coordinating with Operation Team for customer's payment confirmation and updating.
- Maintain MIS on daily basis and maintain report Monthly closing.
- Managing allocation activity and Maintain Customer detail feedback and property feedback and update in system.
- Handling escalations of the Customer.
- Known as a ( Tata - TBSS )
Manager
Secure Debt Management Consultant LLP
03.2020 - 06.2021
- Handling Multiple process ( SBI - CC / Induslnd - PL NPA / DBS - PL BKTS / SCB - BL NPA collection.
- Knowledge of collection Credit cards / Business loan / Personal loan.
- Team management co-ordination with entire field team.
- Documents study and skip tracing knowledge.
- Customer's complaints under police station cases handling.
- Managing MIS data in Excel Sheet.
- Cross verifying the details by Field Executive.
- Handling 12 Callers and 35 Field Executives.
- Personal Visit to High poss accounts & Dispute Cases Customers for closing.
- NEFT/RTGS payment tracking on daily basis and data closure.
Manager
Sangam Enterprises
08.2018 - 02.2020
- Handling Multiple process ( Janalaxmi - PL NPA / IDFC - PL BKTS / Bajaj - PL NPA.
- Knowledge of collection Personal loan.
- Team management co-ordination with entire field team.
- Documents study and skip tracing knowledge.
- Customer's complaints under police station cases handling.
- Managing MIS data in Excel Sheet.
- Cross verifying the details by Field Executive.
- Handling 15 Callers and 22 Field Executives.
- Personal Visit to High poss accounts & Dispute Cases Customers for closing.
- NEFT/RTGS payment tracking on daily basis and data closure.
Collection Manager
Bajaj FinServ Ltd.
04.2016 - 06.2018
- Handling collection for GCL bucket 2.( Consumer Loan ).
- Knowledge of Consumer product.
- Team management with co-ordination with Credit and sales team.
- Documents study and skip tracing knowledge.
- Field work with DCA & Agency.
- Customer's complaints under police station cases handling.
- Distribution of allocation to Verifier/Executives.
- Managing MIS data in Excel Sheet.
- Cross verifying the details by Field Executive.
- Handling 4 agency and 28 Field Executives.
- Personal Visit to High poss Customers for closing.
- Recruitment, Training and Development of team leader, tele caller and field executives.
- 3 times awarded by Star of the Month in the month of September 17, October 17 & November 17.
- 2 times rewarded by Spot winner September Feb 18 and April 18.
- 1 awarded by bronze club Jan 18.
- 1 time rewarded as Sprinter winner Jan 18.
Collection Officer
Bajaj FinServ Ltd (Pay roll of Bajaj Allianz)
01.2014 - 04.2016
- Achieve the individual targets & help the Agency to get their targets.
- Handing entire Mumbai location consumer loan bkts 3,4,5.
- Knowledge of Skip tracking.
- Product knowledge and segregate the cases MOB wise.
- Managing the four agencies as well as 12 DCA.
- Personally Visit high Value account and Dispute cases.
Supervisor
Shree Shakti Enterprises
01.2011 - 12.2013
- Company Overview: (Mumbai)
- Achieve the individual targets & help the executives to get their targets.
- Joined as a Caller and got promoted as a Team leader.
- Handling 2 callers and 11 Fos.
- Handling PL products of Bajaj Finance ( BKT - 2 & 3 ).
- Documents study and skip tracing knowledge.
- (Mumbai)
Field Executive
JACC Pvt Ltd
06.2009 - 12.2010
- Company Overview: (Mumbai)
- Doing as a Field executive for ABN- AMRO Credit Cards.
- (Mumbai)
Education
TYB Com -
Bhopal University
01.2019
HSC -
Mumbai Board
01.2010
SSC -
Mumbai Board
01.2007
Skills
- MIS Management
- Vendor negotiation
- Customer service
- Team management
- Operational management
- Strategic planning
- Staff training and development
- Task delegation
- Performance improvements
- Negotiating and Persuading
- Strong Decision Maker
- Process Improvement
- Complex Problem Solver
- Agency Management
Hobbies and Interests
- Listening to Music
- Playing Cricket
- Kabbadi
- Reading Books
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 11/12/90
- Gender: Male
- Marital Status: Married
- Place of Birth: Mumbai
Affiliations
- Rewarded as Rising Rockstar award within 3 Months of Joining the Organisation In Lendingkart
- Rewarded as consitant acheiver Award for the FY 24-25
- Recogninsed as execptional acheiver while working for American Express card with Award of POWER OF BLUE
Languages
Hindi
First Language
Marathi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Timeline
Deputy Manager
Lending kart finance limited
12.2023 - Current
Assistant Manager - Collection
Conneqt Business Limited
10.2021 - 11.2023
Manager
Secure Debt Management Consultant LLP
03.2020 - 06.2021
Manager
Sangam Enterprises
08.2018 - 02.2020
Collection Manager
Bajaj FinServ Ltd.
04.2016 - 06.2018
Collection Officer
Bajaj FinServ Ltd (Pay roll of Bajaj Allianz)
01.2014 - 04.2016
Supervisor
Shree Shakti Enterprises
01.2011 - 12.2013
Field Executive
JACC Pvt Ltd
06.2009 - 12.2010
TYB Com -
Bhopal University
HSC -
Mumbai Board
SSC -
Mumbai Board
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