Prasanta Ghosh
Ex-Banker-Deputy Manager at IndusInd Bank Ltd
Kolkata
Summary
Experienced ex-banker with 8 years of proven success in the banking industry. Skilled in management, financial operations, and client relations, with strong interpersonal abilities. Currently pursuing SAP FICO certification to enhance expertise in financial systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Manager
IndusInd Bank
Kolkata
11.2018 - 06.2024
- I use to handle the service parameters of the branch, starting from processing daily branch transactions to ensuring closure of customer requests, queries and complaints with in stipulated TAT like 24 hours.
- Doing customer profiling in perspective of AML & KYC norms along with handling account opening operation till the exceptions resolution within 2-3 hours.
- Transaction Scrutiny for Fraud monitoring.
- Audit score maintenance above 85 standard score.
Value Banker-CSO
ICICI Bank
Kolkata
07.2016 - 10.2018
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- I have started my career as customer service officer - Value Banker at ICICI Bank Ltd. Initially worked as teller and handled high value transactions in cash counter as just after getting the role I have faced demonetization of year 2016 which was the most challenging time of my career so far and successfully completed the period without any erroneous transactions.
Education
Post Graduate Diploma in Banking Operations - Banking And Finance
NIIT-IFBI
Kolkata, India 12.2015 - 08.2016
Integrated MBA - Finance And Marketing
Central University of Jharkhand
Ranchi, India 07.2010 - 07.2015
Class 10+2 - Commerce
Purba Barasat Adarsha Vidyapith
Kolkata, India 06.2008 - 06.2010
Class 10th - Class 10th
Purba Barasata Adarsaha Vidyapith
Kolkata, India 04.2001 -
Skills
- SAP FICO (Pursuing)
- Branch banking operation
- Customer request and complaints handling with in TAT
- Customer Service
- Customer experience management
- Customer relationship (portfolio) management
- Branch compliance management
- Account opening processing and exception clearance
- Adequate customer profiling in perspective of AML & KYC norms
- Transaction pattern monitoring
- Customer Due Diligence
- Cross selling –various range of Bank's financial products to customers
- Finacle Version 102
- Microsoft Excel
- MIS Management
Accomplishments
Awarded as a stalwarts of Bengal at Zonal level of ICICI Bank ltd for achieving exemplary numbers in CASA, high value Demat accounts, Life insurance, Credit cards and in Mutual funds. Felicitated by - Zonal Head, West Bengal.
Received felicitation from the Zonal head, West Bengal, ICICI Bank Ltd for achieving exemplary numbers in Home loan business. Felicitated by – Zonal Head, West Bengal.
Recognized as one of the top employees of the Zone, West Bengal, ICICI Bank Ltd for achieving excellent numbers especially in Life Insurance business and recognized as the only employee from the region – south 24 Parganas (WB) to qualify for the same. Felicitated by – Zonal Head, West Bengal.
Recognized as one of the most numbers of Credit card sourcing employee in the region within a specified period of time. Got promoted on the first appraisal at Indusind Bank fy 2019-2020. Promoted to Deputy Manager from Assistant manager.
Felicitation from zonal head for exemplary performance in Health insurance and life insurance business.
Certification
Post Graduate Diploma in Banking Operations
Travel photography, playing cricket, watching nature & travel documentaries.
I have always had a deep passion for travel photography, playing cricket, and immersing myself in the beauty of nature. Since childhood, I have been captivated by the art of capturing moments through a lens and exploring the world around me. Whether it’s watching stunning travel photography or enjoying the serenity of nature, these interests have been a constant source of inspiration and joy in my life.
Timeline
Deputy Manager
IndusInd Bank
11.2018 - 06.2024
Post Graduate Diploma in Banking Operations
08-2016
Value Banker-CSO
ICICI Bank
07.2016 - 10.2018
Post Graduate Diploma in Banking Operations - Banking And Finance
NIIT-IFBI
12.2015 - 08.2016
Integrated MBA - Finance And Marketing
Central University of Jharkhand
07.2010 - 07.2015
Class 10+2 - Commerce
Purba Barasat Adarsha Vidyapith
06.2008 - 06.2010
Class 10th - Class 10th
Purba Barasata Adarsaha Vidyapith
04.2001 -
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