BISHNU PADA ROY

Currently working in the HERE Enterprise Networks account:

Resolved T2 incident tickets and change requests as assigned

Provided on-call support for P2 and P3 incident tickets.

Addressed LAN connectivity, circuit down, and BGP flap issues effectively.

Managed Zscaler and wireless outage incidents promptly.

In the British Telecom account:

Executed router installations and migrations according to BT client specifications.

Collaborated with field engineers to ensure remote accessibility of routers.

Migrated CE routers for compatibility during new installations.

• Configured eBGP settings and adjusted SNAT as per change requests.
• Validated customer requirements to incorporate new services on routers.
• Built and deployed PE-CE router configurations, ensuring successful test and turn-up activities.
• Provisioned changes on BT Global MPLS Platform for finance vertical customers.
• Handled new, modified, or deleted orders submitted by order managers.
• Communicated with customers via email and phone to address inquiries.

• Managed order processing for Finance vertical customers as Order Manager.
• Coordinated with clients to schedule changes during specified downtimes.
• Collaborated with cross-functional teams to ensure adherence to end-to-end processes.
• Utilized Classic COT+, eDCA, PPR, and TPS tools for effective order management.