Bishnupriya Patnaik
Flat no- 103, Stuti apartment, Chesire Home Road , Bariatu , Ranchi
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Reservation Sales Associate
Praxis Services
Gurgaon
01.2024 - 04.2024
- Provided front-desk support during peak times of business activity such as check-in and check-out periods.
- Answered incoming calls from customers to book reservations for hotel stays and other services.
- Coordinated special events such as weddings, conferences, and meetings based on customer requests.
- Responded promptly to emails sent by customers seeking assistance or answers to questions.
- Processed customer payments for their reservation and provided a confirmation of their booking.
- Provided customers with information about the hotel, its amenities, and nearby attractions.
- Assisted customers in making changes to existing reservations and cancellations when needed.
- Entered customer data into the company's database system accurately and efficiently.
- Searched for alternative accommodations when necessary due to overbooking situations.
- Upsold higher priced rooms or suites when available in order to increase revenue for the company.
- Resolved customer complaints or inquiries regarding billing issues, room availability, and other related matters.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Industrial Trainee
ITC Grand Chola
Chennai, Tamil Nadu
08.2021 - 12.2021
- Bakery and Confectionary
- Food Production
- Read and interpreted technical documentation to create product according to specifications and requirements.
- Completed all tasks efficiently and timely, as instructed by industrial managers.
- Attended training to advance current skills and learn new techniques, using expertise acquired in performing industrial jobs.
Education
Graduation (Bachelor of Science) - Hospitality and Hotel administration
NCHMCT - IHM Bhubaneswar
Higher Senior Secondary - Science
Surendranath Centenary School CBSE
Senior Secondary -
Surendranath Centenary School CBSE
Skills
- Task prioritization
- Risk assessments
- Team player
- Quick learner
- Technical problem-solving
- Multidisciplinary teamwork
- Operational best practices
- Upselling strategies
- Customer reservations
- Reservation Confirmation
- Payment Processing
- Reservation Management
- Adaptability and Flexibility
- Time Management
Languages
English
First Language
Hindi
Proficient (C2)
C2
ODIA
Proficient (C2)
C2
Hobbies
- Cooking
- Baking
- Reading
- Art
References
References available upon request.
Timeline
Reservation Sales Associate
Praxis Services
01.2024 - 04.2024
Industrial Trainee
ITC Grand Chola
08.2021 - 12.2021
Graduation (Bachelor of Science) - Hospitality and Hotel administration
NCHMCT - IHM Bhubaneswar
Higher Senior Secondary - Science
Surendranath Centenary School CBSE
Senior Secondary -
Surendranath Centenary School CBSE
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