Biswajit Das
Jaipur
Summary
Results-driven professional with 12 years of experience in outsourcing/offshoring and marketing industries. Skilled in quality assurance, process improvement, team management, and strategic planning, with expertise in modern marketing tools and people management. Strong communicator with excellent analytical, problem-solving, presentation, and interpersonal skills.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
Work History
Assistant Manager - Market Research
Jumio Corporation
Jaipur
02.2020 - Current
- Well versed with tools like Salesforce, Slack, ZoomInfo, Sales Navigator, Crunchbase, LeadIQ, Outreach and Seamless.ai.
- Experience using modern marketing tools and advanced Google search techniques to develop targeted lists of global contacts in specific business verticals such as financial services, crypto, travel, gaming, gambling verticals, etc.
- Focus on lead development within companies based in North America, EMEA, Latin America, and Southeast Asia.
- Perform research to capture contact information where needed to develop profile of companies for sell-in opportunities.
- Complete sourcing assignments for events, conferences, and webinars to help drive booth traffic and event registrations.
- Generate qualified data for target accounts and contacts for Global sales team.
- Build new email campaigns, using pre-built email templates and by creating own email templates.
- Responsible for adding new contacts into targeted industry and persona email campaigns using Outreach and Salesforce CRM.
- Measure analytics of individual email campaigns and perform A/B testing to improve open and click-through rates
- Communicate regularly with colleagues and marketing management.
- Develop strong relationships with marketing leadership and sales teams to help manage projects.
Assistant Manager
Jumio India Pvt. Ltd
Jaipur
08.2016 - 01.2020
- Responsible for overall people Management in the process with a team of 6 team leaders and overall span headcount of close to 160 (Full Time Employees)
- Responsible for Client relationship Management, SLA Management of the process.
- Responsible for the daily and monthly SLA’s of the process such as AHT, Accuracy, ICR, VCA & HSE and other manpower related KPI’s such as shrinkage, attrition
- Responsible for conducting the performance review & appraisal of the Team lead, SME & the associates for reviewing the overall performance
- Gathering the process and people related issues, analyzing them and working to get them resolved for managing the overall health of the process
- Hired, trained and mentored staff to maximize effectiveness
- Executed regular process updates to reduce discrepancies via Calibration calls and Team refresher session.
- Conducting RNR’s within the process which includes the appreciations for the associates and Team leaders, awarding them for their good performances
- Conducting the PIP processes every month to track and monitor the performance of the bottom performers to help in keeping the overall process matrix in green
Team Leader-Operations (Amazon)
Teleperformance Jaipur
Jaipur
01.2014 - 07.2016
- Handling Team of 20+ agents for Amazon India CS process
- Adhering and implementing PIP (Performance Improvement Plan) for the agents who are not up to the Mark
- Responsible for the daily and monthly SLA’s of the team such as service level, AHT, CSAT, Repeat call as it is directly linked with the revenue of the process
- Also responsible for the manpower related KPI’s as shrinkage, attrition
- Daily Productivity assessment (Active Login, Documentation, AHT) of the team members & giving them feedback by conducting Post & Pre-shift Briefing Sessions
- Implementation of new roster structure to ensure maximized seat utilization
- Conducting calibration both with internal operation team & with client (Microsoft & Amazon)
- Conducting compliance audit on random basis to check call disconnection & other service denial aspects
- Built strong relationships with customers through positive attitude and attentive response.
Demand Generation Executive -B2B Demand Generation
Strategic Outsourcing Services
Bangalore
10.2012 - 11.2013
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Customer Care Executive
Blue Magic Technology
Jaipur
04.2011 - 08.2012
- Had worked in International BPO (U.K voice-process) named “Blue Magic Technology” Jaipur, as a customer care executive
- Worked on personal injuries claim profile via Inbound and outbound calling for UK and US
- Excellent in converting cold calls into new assignment
- Managed over 200 customer calls per day & increased sales by 30%
- Took calls for initial six months, later on acted as Subject Matter Expert to help fellow associates
Education
B.Tech - Electronic & Communication
Rajasthan Technical University
Jaipur, RJ 08.2007 - 04.2011
H.S.C -
Govt. Hr. Secondary School
Arunachal Pradesh 05.2005 - 05.2007
Skills
Microsoft Windows operating system & iOS
Certification
Outreach Closing Specialist
Timeline
Content Marketing
02-2023
Inbound Certified-Methodology of inbound
11-2022
Email Marketing
03-2022
Outreach Closing Specialist
09-2021
Outreach Prospecting Specialist
09-2021
CybSafe Certification in Security Awareness
04-2021
Assistant Manager - Market Research
Jumio Corporation
02.2020 - Current
Assistant Manager
Jumio India Pvt. Ltd
08.2016 - 01.2020
Team Leader-Operations (Amazon)
Teleperformance Jaipur
01.2014 - 07.2016
Demand Generation Executive -B2B Demand Generation
Strategic Outsourcing Services
10.2012 - 11.2013
Customer Care Executive
Blue Magic Technology
04.2011 - 08.2012
B.Tech - Electronic & Communication
Rajasthan Technical University
08.2007 - 04.2011
H.S.C -
Govt. Hr. Secondary School
05.2005 - 05.2007
Similar Profiles
Peter MwirigiPeter Mwirigi
Senior Bid Coordinator at Jumio CorporationSenior Bid Coordinator at Jumio Corporation
Vasudha BVasudha B
SDET 2 at Jumio CorporationSDET 2 at Jumio Corporation
Akhilesh JadaunAkhilesh Jadaun
Operation team lead ( ML Tagging ) at Jumio India Pvt. Ltd.Operation team lead ( ML Tagging ) at Jumio India Pvt. Ltd.