Biswajit Paul
Project Manager
Banglore
Summary
Achievement-driven technocrat with over all 12+ years of experience in IT industry including 6+ years of experience in Project Management for IT service & Product Management.
Led Product Management, technology planning and direction, strategy development, leadership and implementation, business and operational transformation execution, Concept Development & Visualization, Pre-sales & Post-Production.
Over saw all major Mobile & web Applications projects for 3+ years focus on cost reduction with Quality and Timely delivery.
Manage projects for streamlining related activities as per quality standards; monitored project operations with key focus on defining Service Level Agreements (SLA’s), Standard Operating Procedures (SOP’s) as well as interacting with prestigious clients, business partners, industry leaders, vendors & other key stakeholders
Built and led high-performing teams of 25-30 members; enhanced morale, cross group collaboration, staff development and talent management
Provides research and assistance to leadership in the development and design of new projects
Develops, maintains, and manages detailed project plans, action item registers, and major milestone timelines for all assigned projects
Support the performance of individual employees and the entire department to meet organizational goals
Manages project status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports
Uses formal processes and tools to manage resources, budgets, risks, and changes
Provide regular, timely, and unprompted updates to leadership/key parties on all escalations and deployment progress
Serve as primary point-of-contact for time-sensitive and critical matters such as executive/management/supervisor escalations.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
Work History
Technical Delivery Manager
Chaob Technologies Pvt.Ltd
Banglore
2021.02 - Current
- Managed 3 Scrum teams with 10 members each during development processes.
- Created and monitored compliance with delivery schedule milestones to support consistent progress toward internal goals.
- Reviewed solution architecture proposals to provide technical direction to associated personnel.
- Drafted status reports for clients to illustrate ongoing accomplishments and reassure customers of compliance with planned milestones.
- Delivered project proofs of concept compliant with client requests, internal policies and logistical realities.
- Applied agile project management and agile transformation techniques to all projects.
- Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
- Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
- Communicated with developer, designer and qa team members to keep project on schedule.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Managed minimum of 5 projects each year while maintaining adherence to budget, schedule and scope requirements.
- Collaborated with project owners and team members to set ambitious but achievable goals.
Project Manager
Red Apple Technologies Pvt.ltd
Kolkata
2019.07 - 2021.02
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Maintained strict budgetary control on games, websites, mobile apps projects ranging from $10000 to $200000 and working with project teams to track costs and control expenditures without sacrificing quality.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Communicated project plans and progress to key stakeholders and project contributors.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Closely collaborated with project members to identify and quickly address problems.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Accomplished client goals by providing quality technical projects.
- Gathered project requirements through interactions, meetings and walkthrough with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Investigated and corrected or escalated project problems.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Project Coordinator
360 Nautica Tech Venture
Banglore
2017.10 - 2019.07
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Performed on-site field surveys and wrote technical narratives to document processes and design changes.
- Gathered requirements for ongoing projects and organized details for management use.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
- Provided technical direction on IT projects and initiatives to other engineers, designers and technicians.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Maintained open communication by presenting regular updates on project status to customers.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
Delivery Manager
Digital Aptech Pvt.Ltd
Kolkata
2015.10 - 2017.10
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Managed resources effectively to avoid unnecessary delivery delays.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
- Fielded customer questions and complaints and rectified issues.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Contacted suppliers and vendors about issues with deliveries or products.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Supervised delivery staff and general productivity.
- Integrated new tools and best practices to improve delivery management.
- Developed strategic growth plans to increase sales and deliveries.
- Created and enforced detailed organization processes to increase quality and service standards.
- Prospected for leads to build pipeline and convert to sales opportunities.
Senior Game Developer
Limtex Infotech.Ltd
Kolkata
2014.11 - 2015.10
- Used debugging techniques to identify issues with computer code and resolve errors.
- Initiated custom builds for anti-cheat client for various IT programming infrastructures.
- Created prototypes based upon design ideas using such programming languages as C# and C++.
- Mentored newly hired and junior developers in office and departmental policies and procedures.
- Assisted in planning of game development and system testing efforts.
- Coordinated deployments of new software, feature updates and fixes.
- Maintained existing applications and designed and delivered new applications.
- Corrected, modified and upgraded software to improve performance.
- Estimated work hours and tracked progress using Scrum methodology.
- Built, tested and deployed scalable, highly available and modular software products.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
Senior Software Engineer
Isol Systems Pvt.Ltd
Jaipur
2014.03 - 2014.11
- Created procedures for system monitoring, recovery, backup and optimization.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Suggested improvements to team and project workflow.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Onboarded new tools and technologies during development to elevate project quality and shorten timeframes.
- Supervised team of developers and business analysts engaged in project for creation of new software.
- Improved system performance by making proactive adjustments and resolving bugs.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Introduced agile methodologies and development best practices to division to enhance product development.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Trained and mentored junior developers and engineers, teaching skills in backend, frontend and working to improve overall team performance.
Team Leader
Avettor Technosoft Pvt.Ltd
Nagpur
2012.09 - 2014.02
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Worked with colleagues to create prototypes of new designs and training materials.
- Cross-trained and provided back up for customer service managers.
- Provided constructive criticism regarding quality assurance on software delivery.
- Assisted with new hire processing and existing training programs.
- Participated in cross-functional team-building activities.
- Implemented new working processes to deliver multiple improvements.
- Initiated timely response to emails, calls and written correspondence.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Software Developer
Conceptic Labs
Lucknow
2009.09 - 2011.06
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Assisted in business acquisition efforts by designing customized solutions for proposals to potential customers.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
- Led version control efforts for organization, employing GitHub and other public and open source repositories.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Introduced agile methodologies and development best practices to division to enhance product development.
- Developed software for both desktop and mobile operating systems.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Trained and managed team of developers and discussed issues in order to provide resolution and apply best practices.
- Designed and maintained streamlined, reusable and reliable code for use within distributed cloud environments.
Game Development Intern
Gameshastra
Hyderabad
2008.07 - 2009.06
- Conducted research, gathered information from multiple sources and presented results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
10th -
Manohar Lal High School
Chakulia 1990.01 - 2000.03
High School Diploma -
Patamda College
Jhalla 2001.03 - 2003.03
Bachelor of Engineering -
Priyadarshini College of Engineering& Architecture
Nagpur 2003.04 - 2007.06
Skills
Waterfall methodology
Certification
Six Sigma Green Belt
Timeline
Professional Scrum Master
2022-03
Technical Delivery Manager
Chaob Technologies Pvt.Ltd
2021.02 - Current
Project Manager
Red Apple Technologies Pvt.ltd
2019.07 - 2021.02
Six Sigma Green Belt
2019-03
Project Coordinator
360 Nautica Tech Venture
2017.10 - 2019.07
Delivery Manager
Digital Aptech Pvt.Ltd
2015.10 - 2017.10
Senior Game Developer
Limtex Infotech.Ltd
2014.11 - 2015.10
Senior Software Engineer
Isol Systems Pvt.Ltd
2014.03 - 2014.11
Team Leader
Avettor Technosoft Pvt.Ltd
2012.09 - 2014.02
Software Developer
Conceptic Labs
2009.09 - 2011.06
Game Development Intern
Gameshastra
2008.07 - 2009.06
Bachelor of Engineering -
Priyadarshini College of Engineering& Architecture
2003.04 - 2007.06
High School Diploma -
Patamda College
2001.03 - 2003.03
10th -
Manohar Lal High School
1990.01 - 2000.03
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