Biswanath Biswas
Service
Kolkata
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Branch Manager
Muthoot Finance
Kolkata
02.2024 - Current
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Deputy Manager Grade - Branch In Charge, Gold Loan
BANDHAN BANK LTD.
Kolkata
02.2017 - 02.2024
- Gold Checking, Gold Loan Valuation, Gold Items Packing
- All related Cash Book Handle, Whole Gold Loan Operation Maintaining
- Cash Disbursement by Banking System
- Handling the Banking System
- Vault custodian
- Filing of End of day (EOD) Reports
- Register Updation on EOD
- Revenue Generation by Gold Loan Business
- DSC (Door Step Center) and Group visit of Micro Banking for Business Promotion
- Gold Loan provided in 14 General Bank Branch and 45 DSC of Coochbehar Cluster
- Overdue, PNPA, NPA customer handling
- Marketing Activities and social activity doing
- PL & TWL.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Branch Manager
ACHIIEVERS QUICK GOLD LOAN
Kolkata
04.2015 - 07.2017
- Gold Checking, Gold Loan Valuation, Gold Items Packing
- All related Cash Book Handle, Money Transfer & Whole Branch Maintaining
- Cash Receipts, Deposits & Payments
- Cash balancing
- Handling the Banking System
- Vault custodian
- Filing of End of day (EOD) Reports
- Register updation on EOD Cash position, Instruments Issued etc
- Insurance, Bond & Debenture Selling.
Assistant Branch Manager
PACL LIMITED
Ranchi
09.2013 - 08.2014
- Responsible for Index of Branch Business
- Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers
- To coordinate with Direct Sales Team
- Taking care of Critical Customer Needs
- Branch administration and management
- To provide product Support to ensure that sales targets by branch and through direct sales teams are met
- Reduction in attrition & closures.
Accounts Officer (Gold Valuer)
INDIA INFOLINE FINANCE LTD. (IIFL GOLD LOAN) (NBFC)
Kolkata
04.2011 - 02.2013
- Gold Checking, Gold Loan Valuation, Gold Items Packing
- All related Cash Book Handle,& Whole Branch Maintaining
- Cash Receipts, Deposits & Payments
- Cash balancing
- Handling the Banking System
- Vault custodian
- Filing of End of day (EOD) Reports
- Register updation on EOD Cash position, Instruments Issued etc
- Responsible for high quality service, customer relationship management
- Mutual Fund, Insurance, Bond & Debenture Selling
- Money Transfer (Western Union).
Branch Head
MANAPPURAM GENERAL FINANCE AND LEASING LTD. (NBFC)
Kolkata
07.2010 - 01.2011
- Gold Checking, Gold Loan Valuation, Gold Items Packing
- All related Cash Book Handle, Money Transfer & Whole Branch Maintaining
- Cash Receipts, Deposits & Payments
- Cash balancing
- Handling the Banking System
- Vault custodian
- Filing of End of day (EOD) Reports
- Register updation on EOD Cash position, Instruments Issued etc
- Insurance, Bond & Debenture Selling.
Center Sales Representative
ABP PVT LTD.
01.2008 - 02.2010
- Market Survey, Report of Daily Distribution, Opinion Report of Readers.
Insurance Advisor
LIFE INSURANCE CORPORATION OF INDIA
Kolkata
11.2004 - 03.2008
Education
B.A (Pass) - undefined
CALCUTTA UNIVERSITY
Kolkata, West BengalHIGHER SECONDARY - undefined
NaraindasBangur Memorial Multipurpose School
Kolkata, West BengalSECONDARY EDUCATION - undefined
Dum Dum Chittaranjan Colony Hindu Vidyapith
Kolkata, West BengalSkills
Performance Improvements
Process and procedure development
Operations Management
Sales Strategies
Sales and Marketing
Retail Operations Management
Business Development
Team motivation
Staff Supervision
Customer Service
Revenue Forecasting
Lead Generation
Positive Attitude
Team building
Problem Resolution
Extra Skills
Working Experience in MS Word, MS Excel, MS PowerPoint, MS Outlook, Windows 95, 98, 2000, XP, 7, 10, Internet and DOT-NET Platform.
Ctc Details
4.80 lac P.A, 7.0 lac P.A
Notice Period
3 Months
Personal Information
- Height: 165 cm
- Father's Name: Mr. Sachindranath Biswas
- Date of Birth: 09/17/1983
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hinduism
Disclaimer
The above information furnished are true to the best of my knowledge and belief.
Timeline
Branch Manager
Muthoot Finance
02.2024 - Current
Deputy Manager Grade - Branch In Charge, Gold Loan
BANDHAN BANK LTD.
02.2017 - 02.2024
Assistant Branch Manager
ACHIIEVERS QUICK GOLD LOAN
04.2015 - 07.2017
Assistant Branch Manager
PACL LIMITED
09.2013 - 08.2014
Accounts Officer (Gold Valuer)
INDIA INFOLINE FINANCE LTD. (IIFL GOLD LOAN) (NBFC)
04.2011 - 02.2013
Branch Head
MANAPPURAM GENERAL FINANCE AND LEASING LTD. (NBFC)
07.2010 - 01.2011
Center Sales Representative
ABP PVT LTD.
01.2008 - 02.2010
Insurance Advisor
LIFE INSURANCE CORPORATION OF INDIA
11.2004 - 03.2008
B.A (Pass) - undefined
CALCUTTA UNIVERSITY
HIGHER SECONDARY - undefined
NaraindasBangur Memorial Multipurpose School
SECONDARY EDUCATION - undefined
Dum Dum Chittaranjan Colony Hindu Vidyapith