Bitangshu Ganguly
Kolkata
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With hands on experience towards Cloud and Infrastructure, have great knowledge in cloud based platforms such as Aws and Azure.
Overview
1
1
year of professional experience
Work History
Engineer Trainee
Cognizant Technology Solutions Pvt Ltd
Chennai
02.2024 - Current
- Worked under a UK based client, got hands-on towards Cloud and Infrastructure Platforms
- Worked with cloud based technologies like , Azure active directory , VMWARE , Citrix Director , i90 and Crest.
- Day to day life activities include managing client relations with Cognizant by supporting Clients with technical troubleshooting techniques
- Worked on Virtual desk and supported clients through Service now Ticketing tool. Raise incidents , Solve tickets or assigning to appropriate teams for a quick resolution is one of the basic daily task.
- Maintained client privacy and security policies and protected company operations by keeping information private and confidential.
Resolution Specialist
Amazon Development Center
Kolkata
08.2023 - 01.2024
- Addressed inquiries, resolved customer issues and managed customer relations
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Education
Bachelors Of Technology -
Future Institute of Engineering And Management
07-2023
Skills
- Java
- HTML & CSS
- C
- Experienced
- Interpersonal Communication
- Technical Support
Languages
- English, Highly proficient
- Bengali, Very good command
- Hindi, Native speaker
Timeline
Engineer Trainee
Cognizant Technology Solutions Pvt Ltd
02.2024 - Current
Resolution Specialist
Amazon Development Center
08.2023 - 01.2024
Bachelors Of Technology -
Future Institute of Engineering And Management
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