Bithan Dhara
Durgapur
Summary
Results-oriented Customer Support Manager with many years of experience meeting deadlines while increasing company revenue and productivity. Leverages troubleshooting, relationship development, negotiations, and process improvement to deliver departmental results. Thrives in high-pressure environments and excels in corrective action and strategic planning to implement and communicate departmental objectives and service levels.
Overview
5
5
years of professional experience
Work History
Customer Support Leader
Dinesh Gahlot-India
12.2023 - Current
- Company Overview: An experienced and dedicated professional excelling in customer support and team management.
- Proven ability to handle customer queries effectively while ensuring seamless team operations.
- Adept at problem-solving, communication, and delivering excellent customer service to enhance customer satisfaction and loyalty.
- An experienced and dedicated professional excelling in customer support and team management.
Customer Care Associate
Fusion BPO Services-Durgapur
Durgapur
05.2022 - 09.2023
- I worked as supplier support in MEESHO.
- Where I connect with suppliers through outbound calls, help them to grow their business on MEESHO.
- Later part of my working days, I connect with suppliers to sell premium services of MEESHO, which help suppliers for better business growth.
Sales Executive
Effizent Seele Pvt Ltd-Durgapur
Durgapur
04.2020 - 08.2021
- I have to call clients to sell GST subidha centers.
- Its a business model where our company used to sell licenses by which clients can start a business related to GST and all financial or taxation work.
Education
Physics - Science
Durgapur Government College
Durgapur, West Bengal07.2018
Higher Secondary - Science
Ondal High School
Andal06-2015
Skills
- Customer service and support
- Technical support
- Sales and negotiation
- Computer literacy
- Team management skills
- Organizational skills
- Effective communication
Highest Career Level
2-5 years experience
Languages
- English, Fluent
- Bengali, Fluent
- Hindi, Fluent
Ngo Experience
Anandalok, 09/01/21, 04/30/22, During this career break, I used to work with a group of people who work for child education in rural areas of Durgapur. My role was to teach kids and teenagers various subjects like physics, mathematics, and chemistry. It helps me a lot to get in touch with a lot of people of different professions, like teachers, doctors, politicians, and NGO directors. I gain a whole lot of different experience to help people in various ways.
Personal Information
- Total Experience: 4
- Industry: Business Operations, Call Center, Customer Service, IT Operations & Helpdesk
- Date of Birth: 08/17/97
Affiliations
- Previously worked with a local NGO to help children in education
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Customer Support Leader
Dinesh Gahlot-India
12.2023 - Current
Customer Care Associate
Fusion BPO Services-Durgapur
05.2022 - 09.2023
Sales Executive
Effizent Seele Pvt Ltd-Durgapur
04.2020 - 08.2021
Physics - Science
Durgapur Government College
Higher Secondary - Science
Ondal High School
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