Summary
Overview
Work History
Education
Skills
Highest Career Level
Languages
Ngo Experience
Personal Information
Affiliations
Languages
Websites
Timeline
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Bithan Dhara

Bithan Dhara

Durgapur

Summary

Results-oriented Customer Support Manager with many years of experience meeting deadlines while increasing company revenue and productivity. Leverages troubleshooting, relationship development, negotiations, and process improvement to deliver departmental results. Thrives in high-pressure environments and excels in corrective action and strategic planning to implement and communicate departmental objectives and service levels.

Overview

5
5
years of professional experience

Work History

Customer Support Leader

Dinesh Gahlot-India
12.2023 - Current
  • Company Overview: An experienced and dedicated professional excelling in customer support and team management.
  • Proven ability to handle customer queries effectively while ensuring seamless team operations.
  • Adept at problem-solving, communication, and delivering excellent customer service to enhance customer satisfaction and loyalty.
  • An experienced and dedicated professional excelling in customer support and team management.

Customer Care Associate

Fusion BPO Services-Durgapur
Durgapur
05.2022 - 09.2023
  • I worked as supplier support in MEESHO.
  • Where I connect with suppliers through outbound calls, help them to grow their business on MEESHO.
  • Later part of my working days, I connect with suppliers to sell premium services of MEESHO, which help suppliers for better business growth.

Sales Executive

Effizent Seele Pvt Ltd-Durgapur
Durgapur
04.2020 - 08.2021
  • I have to call clients to sell GST subidha centers.
  • Its a business model where our company used to sell licenses by which clients can start a business related to GST and all financial or taxation work.

Education

Physics - Science

Durgapur Government College
Durgapur, West Bengal
07.2018

Higher Secondary - Science

Ondal High School
Andal
06-2015

Skills

  • Customer service and support
  • Technical support
  • Sales and negotiation
  • Computer literacy
  • Team management skills
  • Organizational skills
  • Effective communication

Highest Career Level

2-5 years experience

Languages

  • English, Fluent
  • Bengali, Fluent
  • Hindi, Fluent

Ngo Experience

Anandalok, 09/01/21, 04/30/22, During this career break, I used to work with a group of people who work for child education in rural areas of Durgapur. My role was to teach kids and teenagers various subjects like physics, mathematics, and chemistry. It helps me a lot to get in touch with a lot of people of different professions, like teachers, doctors, politicians, and NGO directors. I gain a whole lot of different experience to help people in various ways.

Personal Information

  • Total Experience: 4
  • Industry: Business Operations, Call Center, Customer Service, IT Operations & Helpdesk
  • Date of Birth: 08/17/97

Affiliations

  • Previously worked with a local NGO to help children in education

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Customer Support Leader

Dinesh Gahlot-India
12.2023 - Current

Customer Care Associate

Fusion BPO Services-Durgapur
05.2022 - 09.2023

Sales Executive

Effizent Seele Pvt Ltd-Durgapur
04.2020 - 08.2021

Physics - Science

Durgapur Government College

Higher Secondary - Science

Ondal High School
Bithan Dhara