Bittu Gupta
SENIOR MANAGER
KOLKATA
Summary
Seasoned Senior Manager knowledgeable about reporting, budget administration and compliance. Successful at providing regular updates to executive leadership. Offering advanced planning, problem-solving and presentation skills developed over 9 years in Retail.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
SENIOR MANAGER
CARS24
KOLKATA
07.2021 - Current
- Examined quarterly financials to determine business operating capacity.
- Carried out and developed social media, e-blast and public relations campaigns.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Recommended and implemented successful strategies to maximize revenue.
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Held monthly meetings to create business plans and workshops to drive successful business.
STORE MANAGER
FUTURE RETAIL LIMITED
KOLKATA
03.2019 - 07.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Rotated merchandise and displays to feature new products and promotions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
Assistant Store Manager
KFC
KOLKATA
09.2017 - 03.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Duty Manager
PVR CINEMAS
KOLKATA
01.2015 - 09.2017
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
Assistant Manager
DOMINOSS PIZZA
KOLKATA
07.2013 - 01.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
Education
Bachelor of Science - Hotel Management
IHM HAJIPUR
PATNA 07.2010 - 06.2013
Skills
Troubleshooting and problem resolution
undefinedTimeline
SENIOR MANAGER
CARS24
07.2021 - Current
STORE MANAGER
FUTURE RETAIL LIMITED
03.2019 - 07.2021
Assistant Store Manager
KFC
09.2017 - 03.2019
Duty Manager
PVR CINEMAS
01.2015 - 09.2017
Assistant Manager
DOMINOSS PIZZA
07.2013 - 01.2015
Bachelor of Science - Hotel Management
IHM HAJIPUR
07.2010 - 06.2013
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