Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blessen Suresh

Social Media & Reputation Management Specialist
Mumbai

Summary

Experienced and detail-oriented team player with strong organizational skills, seeking a promising position in your organization that offers both a challenge and a good opportunity for growth. With the ability to handle multiple projects simultaneously and maintain a high degree of accuracy, confident in capacity to contribute to the success of the team. Dedicated to utilizing knowledge and skills in a fruitful direction, while working hard for the organization's growth. Professional with excellent time management, problem-solving, and interpersonal skills, eager to secure a full-time position that presents professional challenges and allows to make a valuable impact.

Overview

6
6
years of professional experience
2023
2023
years of post-secondary education

Work History

Unit Manager

Bajaj Finance
09.2023 - Current
  • Developed and implemented a robust social listening strategy aligned with business goals, identifying key platforms to support brand visibility and engagement.
  • Proactively monitored reputational risks, coordinating with stakeholders to address and resolve issues promptly.
  • Delivered data-driven insights and actionable recommendations to senior leadership, influencing strategic decision-making.
  • Managed and maintained Wikipedia pages for Bajaj Finserv and Bajaj Finance, ensuring accuracy and consistency of brand representation.
  • Oversaw engagement on Quora and Reddit to promote customer finance and policy awareness, enhancing digital presence and trust.
  • Collaborated with financial influencers (finfluencers) to strengthen online brand reputation and expand audience reach.

Social Media

IDFC FIRST BANK
04.2021 - 08.2023
  • Analyzed and reported social media and online marketing campaign results.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Handled escalations from senior management and other external stakeholders, such as MD/RBI/social media influencers; ensured satisfactory resolution within the time bounds defined for the issue.

Relationship Manager

Kotak Mahindra Bank
05.2019 - 04.2021
  • Managed Non-Resident Indian (NRI) customer relationships at Kotak Mahindra Bank, delivering personalized banking solutions.
  • Effectively cross-sold banking products and services to both new and existing customers, driving revenue growth.
  • Handled customer queries related to Retail Liabilities, ensuring prompt and accurate resolution over phone interactions.
  • Maintained regular communication with clients to understand their financial needs, assess product usage, and recommend suitable offerings.
  • Resolved customer concerns efficiently, building trust and enhancing overall client satisfaction.
  • Collaborated with team members to share insights and improve query resolution processes.
  • Partnered with the Training team to optimize and streamline processes related to Retail Liabilities.

Education

Additional Certification – Life Long Learning and extension Certified Online Skill Development Certified -

Institute of Securities

Higher Secondary - Commerce

St .Xaviers High School
Mumbai, India
04.2015 - 01.2016

Bachelor of -

Chandrabhan Shrama College
01.2018 - 01.2019

PGDM - Finance

Welingkar Institute of Management

Skills

    Financial services expertise

    Customer relationships

    Relationship management

    Customer service

    Relationship building

    Excellent communication

    Team leadership

    Time management

    Financial services

Timeline

Unit Manager

Bajaj Finance
09.2023 - Current

Social Media

IDFC FIRST BANK
04.2021 - 08.2023

Relationship Manager

Kotak Mahindra Bank
05.2019 - 04.2021

Bachelor of -

Chandrabhan Shrama College
01.2018 - 01.2019

Higher Secondary - Commerce

St .Xaviers High School
04.2015 - 01.2016

Additional Certification – Life Long Learning and extension Certified Online Skill Development Certified -

Institute of Securities

PGDM - Finance

Welingkar Institute of Management
Blessen SureshSocial Media & Reputation Management Specialist