Blessen Suresh
Social Media & Reputation Management Specialist
Mumbai
Summary
Experienced and detail-oriented team player with strong organizational skills, seeking a promising position in your organization that offers both a challenge and a good opportunity for growth. With the ability to handle multiple projects simultaneously and maintain a high degree of accuracy, confident in capacity to contribute to the success of the team. Dedicated to utilizing knowledge and skills in a fruitful direction, while working hard for the organization's growth. Professional with excellent time management, problem-solving, and interpersonal skills, eager to secure a full-time position that presents professional challenges and allows to make a valuable impact.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Unit Manager
Bajaj Finance
Pune, India
09.2023 - Current
- Developed and implemented a robust social listening strategy aligned with business goals, identifying key platforms to support brand visibility and engagement.
- Proactively monitored reputational risks, coordinating with stakeholders to address and resolve issues promptly.
- Delivered data-driven insights and actionable recommendations to senior leadership, influencing strategic decision-making.
- Managed and maintained Wikipedia pages for Bajaj Finserv and Bajaj Finance, ensuring accuracy and consistency of brand representation.
- Oversaw engagement on Quora and Reddit to promote customer finance and policy awareness, enhancing digital presence and trust.
- Collaborated with financial influencers (finfluencers) to strengthen online brand reputation and expand audience reach.
Social Media
IDFC FIRST BANK
Mumbai
04.2021 - 08.2023
- Analyzed and reported social media and online marketing campaign results.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Handled escalations from senior management and other external stakeholders, such as MD/RBI/social media influencers; ensured satisfactory resolution within the time bounds defined for the issue.
Relationship Manager
Kotak Mahindra Bank
Mumbai, India
05.2019 - 04.2021
- Managed Non-Resident Indian (NRI) customer relationships at Kotak Mahindra Bank, delivering personalized banking solutions.
- Effectively cross-sold banking products and services to both new and existing customers, driving revenue growth.
- Handled customer queries related to Retail Liabilities, ensuring prompt and accurate resolution over phone interactions.
- Maintained regular communication with clients to understand their financial needs, assess product usage, and recommend suitable offerings.
- Resolved customer concerns efficiently, building trust and enhancing overall client satisfaction.
- Collaborated with team members to share insights and improve query resolution processes.
- Partnered with the Training team to optimize and streamline processes related to Retail Liabilities.
Education
Additional Certification – Life Long Learning and extension Certified Online Skill Development Certified -
Institute of Securities
Higher Secondary - Commerce
St .Xaviers High School
Mumbai, India 04.2015 - 01.2016
Bachelor of -
Chandrabhan Shrama College
01.2018 - 01.2019
PGDM - Finance
Welingkar Institute of Management
Skills
Financial services expertise
Customer relationships
Relationship management
Customer service
Relationship building
Excellent communication
Team leadership
Time management
Financial services
Fluent in [Hindi, English & Malayalam]
Written and verbal communication
Timeline
Unit Manager
Bajaj Finance
09.2023 - Current
Social Media
IDFC FIRST BANK
04.2021 - 08.2023
Relationship Manager
Kotak Mahindra Bank
05.2019 - 04.2021
Bachelor of -
Chandrabhan Shrama College
01.2018 - 01.2019
Higher Secondary - Commerce
St .Xaviers High School
04.2015 - 01.2016
Additional Certification – Life Long Learning and extension Certified Online Skill Development Certified -
Institute of Securities
PGDM - Finance
Welingkar Institute of Management