Bobby John
Director - Global Head Of Innovation And Sustainability, TSI Head And GTS Chennai Head..
Summary
Insightful exposure in 5 major Global Banking and Financial Services Companies, supported diverse people across International Businesses, and contributed to a wide range of Management Roles. Have been exceptionally good in IT Delivery management (50+ Teams), Global Innovation Transformation for SocGen GSC GTS, focused on new technology landscape and new developments and in managing large IT Projects (US$40-150M). Also have overseen Teams like IT Risk Governance, Solution Design Team, EUC Teams and Network Teams. Worked closely with all Bank's senior management on decision making and presenting Business Cases for approvals, was part of Global Technology Mancom, Local Technology Mancom and with part of Governance Team in managing company of our size of 4000-12K employees. Have extensive knowledge and exposure in Program Delivery, Prod Support (App and Infra), ITIL Practices & IT Policies, Data Centre Migration, Operation Engineering and Systems (Wintel & Unix) and Databases, Cloud Services, Automation of OS Builds, Proactive Management, Process Reengineering, Service Management, Information Security Practises, Controls and Compliance, Project Management, Transition Management and in Precise trouble-shooting techniques. Have proven sincere dedication in implementing new and emerging technologies; and have gained a strong exposure in working with large International teams. Also have managed Global Team in US, France and Singapore to build a positive Culture among people, Diversity, well aware of International Cultures, and have built right trust with people/international clients.
Overview
27
27
years of professional experience
Work History
Global Innovation and Sustainability Head, GIS Application Head, Head Global Technology Services (GTS) Chennai
Societe General Global Solution Center
11.2017 - Current
- Currently Heading 4 Roles for the Global Technology Services in Chennai for Societe Generale Global Solution Center IT:
- The (GIS) Application support – The role includes Support 20+ Prime Core Application and 200+ Non-Core, BI transformation, and Data Management
- Global GTS Innovation Head - Role include imbibe the culture of innovation, Innovation by design, Infusing Emerging Techs, Startup connects, Test Bed for Innovation, Industry Connects, Challenge the Status Quo, Open Innovation Platform, What Next - Future of Banking and IT, Sustainable Innovation and in Transform team in adopting an AI/ML based tools and pave wave for new development methodologies
- Global CSR Sustainable IT - Lead Role in transforming the thinking of CSR in IT (the Green IT culture), use of Green Infra and Green DC, Green Dashboarding, Green Sourcing, Reduce-Reuse-Recycle and Refuse Culture, Green Apps and ease of access for PWD
- GTS Center Lead Chennai - Supporting large Programs across Infra on Legacy to Cloud, Managing End User Computing ~1500 User for all the lines of Business, Global Data Center, Technology Teams, Network Support, Transformation Program, Green IT and Overall Chennai GTS Team Management
- In addition managed Programs related to Go2Cloud, Resiliency, Young Graduates Program, DC Transformation, Mentorship, Smart Office, Agile Transformation and Responsible e-waste Programs.
- Supported all GTS Team to ensure the team provide the best in class Support for 15+ teams in Chennai with CSAT@ 90-94%, and teams are managed with
- Member of leadership team for SG Global Technology Services India, GTS Exco and Part of the Core Leadership Team in Chennai
Head Enterprise Infra Platform Delivery & Engineering and System Automation Build Lead
Depository Trust Clearing and Corporation (DTCC)
04.2015 - 10.2016
- Role / Job Profile: Have done various roles in DTCC including managing the Delivery for Platform Engineering teams (Linux and Windows) – In overseeing their Team is US and India, Project Sponsor for the Linux Upgrade Projects, Preparing and Clearing their Major Unix Audit, Enhancing the Security Infra for the existing Linux Servers, Overseeing and Completion of Windows 2012 Migration projects and Active Directory Migration Projects
- In addition - overseen most critical Distributed Infra Program 2.0 consisting of all 20+ Infra Projects of DTCC (US$150-200M) which includes Major Automation Drive, New Tools Testing and Deployment, Migration of Large Infra Projects using Automotive Builds
- Overseeing Critical Migration Projects of Legacy Windows and AIX Systems as a Project Sponsor and Execution
- Managing Operating System Build Team in improving efficiency of the teams across regions by 60%, contributed to the role of GTR Ops Asian Lead, Supported on their Cloud Operation Study, Sphere headed their VMT – Vulnerability Management and was their Site Head Chennai with an oversight of 250+ FTE and 700 Consultants
- Also overseen Site Teams in Network, Mainframe, Middleware, Infra Projects, Reporting, Virtual Platform, Capacity, Storage, Asset Management, Backup and Desktop Teams
- Had additional role in managing the Regional Liaising between Manila and Chennai, and in managing the Regional (EPS) Enterprise Production Support Lead.
Sr VP - Infrastructure Services and Operations (ISO) Head GSSC India Technical Services Head (Chennai) & Core Banking Infra Lead
Standard Chartered Scope International
04.2009 - 03.2015
- Role / Job Profile: Managing a team of 750+ members and 55 Team's in SCB Scope Chennai comprising of technical talents consisting of System Admin's (Unix & Windows), Database Admins (Db2, Oracle, Sybase, Sql), Infra Project Managers, Application Support for SCB Core Banking, Engineering teams (Infra, Web & DB), Web Services (Websphere, IIS, Apache Tomcat), T&D Teams, Networks, Client Systems, Architects, Incident, Change and Service Management teams
- Ensuring 175+ Cliental management, local management including Management Governance, Technical Delivery, Productions Support, Project Management, Performance Management, Sr
- Stakeholder Management, Training, SOW, End to end Solutioning, and Financials, Recruitment, Metrics and CSR
- Ensuring a budget of US$12.9M where we have achieved target last 4 yrs.
- Ensured Chennai technology requirements of KPI, Budgets, Recruitments, final approvals and team metrics for this large team
- Chosen as top 20 leaders to run the leadership program to coach, train, prepare the next gen leaders to take bigger roles in Scope
- In addition to the above have taken additional responsibility of Core banking Infrastructure Lead in being the point of contact for Infra Project Management, Production Support escalations, Infra Solution Engineering, 10 Country DC Liaising, Managing Test and Development Environment, Risk Management, Obsolescence management and License Management.
Project Transition Head
CTS (Citi Technology Services Ltd.)
10.2005 - 03.2009
- Role / Job Profile: Managing transition of all Projects in to CTS such as Technology Infrastructure Projects & Application Development projects
- (Project include onsite Server Management, Database Management, Firewall Management, Web Server Management, Information Security, Log review, Client Computing, Application Development, Application Testing and Application Maintenance/Support) The overall Process involves in understanding Business Requirement, Feasibility, IS and Compliance Management (Ship and Fix), Transition Management, Project Management, Business Continuity, Service Levels, Financial Management, Engagement Maturity, Surveys and Transition Closure
- In addition have managed Reengineering of Services in understanding the Service Maturity and ensuring CSI
- Interactions: Time to time interaction with CEO on the Transition Management updates, concerns and Major Projects
- Daily interaction with the CIO for the Business development needs and other general Issues and as part of CTS Operations Review Committee
- Daily/Weekly interaction with CFO and HR head for Financial related matters and HR related matters
- Daily interaction with Customers in various countries, who vary from Technology Heads, Regional Heads, SCOO (Senior Country Operating Officer) and Business heads
- Daily/Weekly interaction with Local Delivery Heads and Functional Heads and local HR/Fincon coordinators.
Systems Engineering Head and Business Development
CTS (Citi Technology Services Ltd.)
05.2005 - 10.2005
- Role / Job Profile: Managing around 25 Projects from 18 countries (UK, Russia, South Africa, Uganda, Algeria, Tanzania, Czech Republic, Turkey, Israel, Japan, Nigeria, Cameroon, Senegal, Congo, Kenya, Ivory Coast, Zambia and US) for its Wintel & Unix System Administration, Database Admin, Information Security, Technology Controls and Change and Problem management
- Primary responsibility being to manage the System Administration functions with a strong team of 70 Hard Core Wintel and Unix Administrator who in turn remotely manage around 600+ Servers
- The Job functions involve, ensuring smooth transition from these countries, ensure/implement comprehensive security model, Troubleshooting, Capacity Planning, Continuity of Business, MIS, Daily review of privilege activity, Information Security and operations
- Ensured Cliental relationship, Contract agreement closure, Unit or Tired Costing proposals and Project Level Agreement
- Interactions: Time to time interaction with CEO for the Business growth review and management meetings
- Daily interaction with the CIO for the Business development needs and other general Issues and part of CTS Operations Review Committee
- Daily/Weekly interaction with CFO and HR head for Financial related matters and HR related matters
- Daily interaction with Customers in various countries, who vary from Technology Heads, Regional Heads, SCOO (Senior Country Operating Officer) and Business heads
- Daily/Weekly interaction with Local head and functional heads and local HR/Fincon coordinators
- Daily interaction with 8 Team leads/Managers for smooth running of day-to-day functions.
Systems Engineering Head
Citibank NA
10.2000 - 05.2005
- Role / Job Profile: Managed a team size of medium to large size to handle System administration and DBA activities for Citibank client out of India
- Instrumental in growing the business from 20 Servers to 300 Server and databases from 75 to 450 databases
- Have traveled around the world to bring in new businesses and ensure smooth transition
- In addition have managed close to four Unix Projects related to Data ware Housing, Private Bank, Treasury Convergence and International Private Bank for end to end delivery and overall support.
Technical Officer
ANZ Information Technology
07.1999 - 10.2000
- Role / Job Profile: ANZ-IT is whole subsidy of ANZ Bank (Australia/NZ), was taking care of IT operations in India for the ANZ Grindlays Bank
- IT operations include Back end SOE OS/Server/Workstation Support and Technical maintenance, SOE Wrap deployment and Application wrap Support for the entire suite of the Banking products
- Project Manager for Application Packaging for ANZ Bank, Melbourne and to handle all technical queries for all packaged and non-packaged applications
- Job also included maintaining of the NT 4.0 Server, Web and FTP Servers and have Successfully implemented NTSOE Project for TSG which includes automatic Software, Antivirus updates and Securing the entire servers by implementing profiles and Securities.
Network Specialist
Micro land Limited
06.1997 - 06.1999
- Role / Job Profile: Managed the entire Network of the company and also handled the entire Network of the clients of the company
- The Job functions involve, ensuring smooth running of the Network, Troubleshooting, Capacity Planning, Continuity of Business, MIS, Daily review of privilege activity, Information Security and operations
- Ensured Cliental relationship, Contract agreement closure, Unit or Tired Costing proposals and Project Level Agreement.
Education
Bachelor of Engineering -
Karunya Institute of Technology.
India 04.2001 -
Skills
Leadership and Technology Management
Intent
Aspiring to be a Chief Technology Officer, Chief Information Officer in Support Business Operations in line with Technology Agenda and to Govern and Sphere head Programs and Delivery Center for large Business Units. Worked extensively on large Distributed Infrastructure Platforms Programs, Implementing Integrated Service Management to Track, Analyze and Monitor Performance Metrics, Supporting and driving on Newer Technology landscape of Cloud Computing Technologies in Supporting Heterogeneous environment. Managed Local & Global Application Development Team, Application Production Support Teams, Platform engineering teams in Technology to meet corporate goals of Cost Saves and delivering Innovation. Last 4-5 yrs contributed immensely towards Group Sustainability ambition in defining a Global Strategy and driving program on Sustainability and achieving targets and paving way in being responsible towards IT actions and contribution to the environment. Also ensuring conscientious functioning of Global Centers in alignment with Business and Unit goals. Managing large financial budgets in ensuring effective cost controls through budget management and with meticulous financial planning and working closely with functions like HR, Finance, Facilities and IT Support. Personally, have always aimed high on being a top-notch leader with a strong ambition to build quality in work, Innovation in Leadership, lead-by-example, ensuring teamwork, managing crisis with confidence, building professional and diverse team in making them future leaders & innovative thinkers being integral part of the Company's growth.
Qualification And Skill Sets
Bachelor of Engineering (Electronics & Communication), Bharathiyar University, 25+ Yrs., ITIL v3.0, SCB Leadership, Microsoft Certified Systems Engineer (MCSE), CISCO Certified Network Associate (CCNA), Citigroup Fincon, Citigroup Quality Overview & ISO Internal Auditor., Windows Server 2016/12/2008, Windows 2000/XP, NT 4.0, Solaris 8, HP Unix, Tru64 Unix, RHEL 5-7, AIX & Linux (Including Migrations), Application Modernization, Banking application support with an optimised team using Agile Methodologies, for both Web Based and Client server Application. Supported Application Migration to Cloud, Mobile App, API Services, Cloud Native, Microservices & SaaS., Oracle 10G, 9i Enterprise on Windows NT/2000 IBM DB2 & Sybase, DaaS, SQL Server 2000 on Windows NT/2000, XaaS, AIaaS, VCS, NT/Unix Server, Security, Block Chain, Quantum, Homomorphic, Domain Concepts, ADS, User Rights, Policies, Registry, WINS, DNS, DHCP, IPv4, IIS, Proxy, DMZ, Load Balancers, Middleware Farms, DNS Server and IIS, HPOO, Opsware, Microsoft ADMT, Dell Quest, Service NOW, Internet Security Scanner, Tripwire, CHEF, Splunk, ITAM, Sentinal License Mgr, Asset Management, Peoplesoft HR, Exchange Server, Exchange OWA, Lotus Notes, POP3 Mail Gateway, Sun Servers, SMTP, POP3., HP Servers, Digital, Sun, Dell, HP, Cisco IOS, IGRP, SDN, IP Routing, iOT, NAT, IP Filtering, Windows Network Administration., Cloud (Private & AWS), Heterogeneous Servers, HCI, Low Code-No Code, Private Cloud, OpenStack, DaaS, WaaS, Cisco Router, Switches/ Hubs., Program Management, Global Innovation, Sustainable IT, Application Modernization, Process Reengineering, 24x 7 Support, Data Centre Management, Financial Budgeting, Pre Sales, Forecasting & Business Development, Campus Recruitment, HR Recruitments & Employee CSR Activity
Interests
Travel to new Countries, Technology Readings, Internet Learning's, Trekking, Biking, Cycling and long distance Driving
Achievements And Appreciation
- Appreciated for Major contribution towards Sustainable IT Program towards Measure, Ways to Reduce Projects and meeting targets in 2022.
- Appreciated for my contribution in evolving SG GSC in to a Key Strategic Component in Societe Générale Group for 2020.
- Transformation Leader, Innovation Lead, Ensuring Delivery Excellence, Best Mentor and ensured overall accountability for business.
- Appreciated for improving Build Delivery and improving team productivity by 60%.
- Praised for overseeing multiple Distributed Infra Projects for timely delivery and meeting Project budgets..
- Majorly contributed in turning around the Information Security Score escalation and providing accurate fixes with available team in 2015.
- Two times as Best RALPH Award for ISO Team in 2014, Top 3 team in Metrics and appreciated for 7.76% attrition.
- Promoted and awarded Individual Performance Award for 2012 in 2013.
- Great Partner to work over last 3 yrs, His responsiveness is a striking differentiator when I compare him with other technology domain seniors – Global PSS Head SCB – 2012
- It was great support from your Infra team - Country Implementation Program Manager SCB – 2012
- Best Gallop Q12 Score of 4.47 2011 and 2012
- Congratulations. Thanks for all your hard work and dedication over the last couple of years Head Tech Services (SCB 2011)
- Very Dedicated, Motivated, Hardworking Key Player and was awarded Cash Award on Jan 2007/2008 Citi.
- Corporate O &T Praise Award – Citigroup CO&T
- Promoted to Vice President to setup complete Transition of all CTS Projects from Oct 2006.
- Your Contribution has been Key to the Company – April 2006, CEO CTS.
- Very dedicated, Motivated, Hardworking key player and was awarded Performance Cash award by CEO CTS in Jan 2006.
- Management Team appreciates your dedication and support in delivering impressive business results – April 2005, ITOS Head.
- Promoted to Asst. Vice President of the Management Cadre of Citibank, NA from April 2004
- Nominated and granted for an Individual Performance Award for Year 2003 – Citibank NA
- Nominated and granted for an Individual Performance Award for Year 2002 – Citibank NA
- Very Courteous and Knowledgeable – Systems Manager, CUMI Ltd.
- Great dedication and determination in executing his job – GM Systems, EID Parry.
- Diligent Customer Support Engineer providing utmost satisfaction to the Customers and with Sterling leadership qualities – MD, Zerobase Computers.
Linguistic Ability
To Speak - English, Tamil, Malayalam and HindiTo Read & Write – English and Tamil
Traits
ATD – Attention to Details, DIRFT – Do it Right First Time, PFP – People First Policy, NBTL – No Better Time to Learn.
Personal Information
- Passport Number: Indian Passport - Issued at Chennai.
- Notice Period: Two Month
- Date of Birth: 11/24/70
- Marital Status: Married
Timeline
Global Innovation and Sustainability Head, GIS Application Head, Head Global Technology Services (GTS) Chennai
Societe General Global Solution Center
11.2017 - Current
Head Enterprise Infra Platform Delivery & Engineering and System Automation Build Lead
Depository Trust Clearing and Corporation (DTCC)
04.2015 - 10.2016
Sr VP - Infrastructure Services and Operations (ISO) Head GSSC India Technical Services Head (Chennai) & Core Banking Infra Lead
Standard Chartered Scope International
04.2009 - 03.2015
Project Transition Head
CTS (Citi Technology Services Ltd.)
10.2005 - 03.2009
Systems Engineering Head and Business Development
CTS (Citi Technology Services Ltd.)
05.2005 - 10.2005
Bachelor of Engineering -
Karunya Institute of Technology.
04.2001 -
Systems Engineering Head
Citibank NA
10.2000 - 05.2005
Technical Officer
ANZ Information Technology
07.1999 - 10.2000
Network Specialist
Micro land Limited
06.1997 - 06.1999