Hi, I’m
BODDU NITHIN
Scrum Master
Hyderabad
Overview
13
years of professional experience
5
years of post-secondary education
1
Certification
Work History
Keyloop
Senior Analyst
09.2023 - Current
Job overview
- Spearheaded operational readiness improvements through cross-functional collaboration, enabling seamless execution, enhancing product efficiency, and elevating customer satisfaction, contributing to a percent reduction in customer escalations.
- Successfully on boarded 50 releases spreading 10 products over the past years by seamlessly integrating the operational Readiness scrum team into the Safe framework's process cadence and release cycles.
- Continuously enhanced the post incident review process for major incidents, resulting in a 30 percent improvement in closure quality and contributing to 10 percent recurrence over 2 quarters.
Genpact
Process Developer
01.2018 - 08.2023
Job overview
- Acted as a bridge between technical teams and business stakeholders to ensure transparency, priority alignment and timely delivery.
- Implemented dashboards to track progress, process readiness and delivery KPIs - improving visibility and accountability across teams.
- Scrum Master for 2 teams implementing Agile methodologies and Scrum ceremonies, facilitating on-time product delivery.
Amazon
Transaction Risk Investigator
01.2016 - 01.2017
Job overview
- Offered new fraud transaction patterns as input to the development and legal teams for crafting a fraud detection algorithm.
- Received internal recognition for demonstrating high judgment, data-driven decision making, and commitment to protecting the customer experience.
AMC Solutions
Business Analyst
09.2012 - 12.2015
Job overview
- Managed RTM maintenance, quality assurance, project coordination, and GAP analysis. Developed use cases, designed business process flow diagrams, and coordinated project tasks with the team, ensuring efficient project execution.
- Collaborated with product teams and stakeholders to prioritize backlog items and refine release objectives.
Education
Osmania University
MBA
06.2010 - 05.2012
Loyola Academy
B.Sc
06.2007 - 05.2010
Skills
KPI tracking
SLA Management
Stakeholder Management
Prioritization
Continuous Improvement Mindset
Collaboration
Agile Expertise
SAFe Agile
Data-Driven Decision Making
Business and Technical Requirements Gathering
Root Cause Analysis
Business Process Modeling
Facilitated end-to-end Scrum ceremonies
Jira
Confluence
Miro
Power BI
Sales Force
Microsoft Teams
Microsoft Office
share point
Certification
Certified SA-Fe 6 Scrum Master, Scaled Agile, 02/01/26, ID: 23884223-4633
Tools Used
- Jira
- Confluence
- Miro
- Power BI
- Sales Force
- Microsoft Teams
- Microsoft Office
- SharePoint
Proud Of
- Resilience and Cultural inclusivity
- Worked in Workforce Management team during the COVID transition, supporting business continuity planning and proactively alerting the senior leadership team to potential risk.
- Successfully collaborated with globally distributed teams across multiple time zones cultural understanding and contributing to an inclusive and high performing work environment.
Timeline
Senior Analyst
Keyloop
09.2023 - Current
Process Developer
Genpact
01.2018 - 08.2023
Transaction Risk Investigator
Amazon
01.2016 - 01.2017
Business Analyst
AMC Solutions
09.2012 - 12.2015
Osmania University
MBA
06.2010 - 05.2012
Loyola Academy
B.Sc
06.2007 - 05.2010