Results-driven leader skilled in revenue growth, team training, and operations management, ensuring customer satisfaction.
Boosted revenue through upselling and engagement while training teams, resolving escalations, and managing stock, merchandising, and cafe operations.
Achieved sales targets through upselling and promotions, while supervising staff, and managing billing, cash, and inventory.
Maintained a welcoming lobby, assisted with seating and orders, resolved complaints, and coordinated with staff to ensure guest satisfaction.
Prepared desserts, maintained hygiene, managed stock, and handled front desk orders to ensure customer satisfaction.