MANOJ KUMAR BOLLAM
Nallagandla
Summary
To achieve a challenging career in an esteemed Organization where I can increase my skill in order for the development of the organization.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
o2c team lead
TCS Limited
11.2024 - Current
- Downloaded Knowledge transfer from onshore team through Webex training for weeks.
- Prepared SOP’s based on knowledge downloaded from onshore team.
- Downloading Bank statement and uploading to FEBAN(SAP) on daily basis.
- Booking bank statements.
- Clearing the invoices from customer accounts as per the remittance.
- Supporting to collections team with providing of Unapplied cash report.
- Accurately and efficiently post payments into the accounts receivable system according to the policies and procedures.
- Respond to enquiries by both internal and external customers’ promptly regarding payments, adjustments and refunds.
- Keep tracking of Unknown payments and sending updates to collections team.
- Ensuring consistent delivery of SLA productivity, TAT and accuracy.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Cash Application Specialist
TCS
05.2019 - 11.2024
- Mitigated risk of fraudulent transactions through vigilant monitoring of incoming payments and adherence to established security protocols.
- Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Developed strong relationships with customers, fostering trust and facilitating effective communication related to payments and account balances.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Contributed to process improvement initiatives, resulting in more efficient workflows and enhanced internal controls.
- Increased accuracy of invoice matching through regular system updates and data validation procedures.
- Improved cash application efficiency by implementing automated systems and processes.
Senior Officer
WIPRO
02.2018 - 05.2019
- Billing to providers and payers for provided services.
- Reading and analyzing patient record.
- Customer and contract setup in the system as per the sales team guidelines.
- Setting up a new contract in the system as per the agreement between client and the customers.
- Reviewing patient bills for accuracy and completeness, and obtaining any missing information.
- Updating billing software with rate change.
- Respond to inquiries from insurance companies, patients and providers.
- Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days.
- Maintaining patient confidentiality and information security.
- Reviewing Agreement records(ACV calculator, Addendum, Sales order form, Term Sheet, Factsheet etc) and supporting documents before creating agreement Record.
- Supporting to Legal, Sales and contract Administration teams.
Process Associate
Genpact
05.2015 - 02.2018
- New debtor creation.
- Booking Bank statements.
- Creating Direct debit.
- Booking and reconciliation of direct debit.
- Preparing Bad debts report and sending to client on monthly Basis.
- Preparing Invoice orders and send to customers.
- Preparing and sending dunning Letters.
- Maintained cash receipt records on a daily basis.
- Monthly write-off refunds and adjustments.
- Reconcile differences between AR & GL trial balances and rectify them.
- Resolving Customer Queries through OTRS.
- Generating and preparing AR reports.
Education
M.B.A. - FINANCE
Sree Chaitanya P.G College
01.2012 - 01.2014
B.com. - Computers
Sree Chaitanya Degree College
01.2009 - 01.2012
INTERMEDIATE - C.E.C
Trinity Junior college
01.2007 - 01.2009
SSC - undefined
SharadhaVihara High School
01.2006 - 01.2007
Skills
Operations management
Personal Information
- Date of Birth: 04/18/92
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Awards Achievements Participations
- Got Bronze Award for thrice.
- Got placed in Wall of fame for two times.
- Active participant in Genpact’s Care Team (Cricket, Indore games & Social activities).
Timeline
o2c team lead
TCS Limited
11.2024 - Current
Cash Application Specialist
TCS
05.2019 - 11.2024
Senior Officer
WIPRO
02.2018 - 05.2019
Process Associate
Genpact
05.2015 - 02.2018
M.B.A. - FINANCE
Sree Chaitanya P.G College
01.2012 - 01.2014
B.com. - Computers
Sree Chaitanya Degree College
01.2009 - 01.2012
INTERMEDIATE - C.E.C
Trinity Junior college
01.2007 - 01.2009
SSC - undefined
SharadhaVihara High School
01.2006 - 01.2007
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