Bollarapu Sanjana
Hyderabad
Summary
Highly capable, versatile and accomplished IT support Engineer with more than 3 years extensive management experience, planning and implementing computer systems and networks. I have in-depth knowledge of System Development Life Cycle and participated in Server Administrator. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consultant
To The New
Hyderabad
06.2020 - 02.2021
- Support for International Cooler Screens.
- Maintain working knowledge of quality standards.
- Reviewing door Accuracy by using Azure websites and evaluating the values.
- Resolving Jira tickets within the SLA.
- Documenting the tickets in Excel sheet.
- Assisted in developing new methods for data collection and analysis techniques.
IT Service Desk Engineer
Optum Global Solutions (UHG)
Hyderabad
09.2019 - 03.2020
- Supporting Philippines and Indian users through calls and mails.
- Supporting IT related issues such as WIFI and LAN connectivity issues.
- Troubleshooting on outlook and configuration of outlook.
- Troubleshooting on VPN and virtual machine
- Taking remote control of user's machine and check the issue manually using TeamViewer.
- Reset users profile and application's password.
- Troubleshooting on smart card issues.
- Troubleshooting on Cisco IP phones.
- Resolving all tickets within the SLA by using Service-now ticketing tool.
Help Desk
Sify technologies
Hyderabad
07.2018 - 02.2019
- Supporting over users on their day to day IT related issues.
- Maintained accurate records of all help desk tickets including problem description, resolution steps taken.
- Ensured that all help desk tickets were tracked accurately and resolved in a timely manner.
- Provided end-user support for all application issues escalated from Help Desk staff members.
- Resolved complex technical issues escalated from Help Desk personnel.
- Worked with other departments such as Help Desk personnel or Network Engineers when needed.
Education
BSc Biotechnology -
Ramakrishna Degree & PG College
Jagityal01-2017
Skills
- Problem-solving abilities
- Adaptability
- Technical Support and Assistance
- Requirements Analysis
- Software and hardware implementation
- System Testing
- Network Security
- Analytical Skills
- Organizational Skills
- Windows 95/98/2000/XP/XP Pro/NT
- Multitasking
Technical Skills
- Installing and Upgrading Windows Operating System, Managing User Accounts and Applications.
- Managing Devices and Disks, Network Settings, Resource Sharing.
- Overview of Active Directory Domain services roles.
- Installing and configuring of DHCP and DNS
- Operating System: Windows, IOS
- Knowledge of ISO OSI Model Layers
- Knowledge on assigning IP addresses and troubleshooting, Crimping of straight cable and Cross cable
- Knowledge on Networking Devices like Router, Switch and Hub
- Knowledge on Router protocols RIP, IGRP, EIGRP, OSPF and Subnetting
- Knowledge on VLAN, VPN, INTER VLAN Routing Frame Relay
Certification
- Completed Masters in Network Administration from Jetking Institute of Hardware & Networking.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Consultant
To The New
06.2020 - 02.2021
IT Service Desk Engineer
Optum Global Solutions (UHG)
09.2019 - 03.2020
Help Desk
Sify technologies
07.2018 - 02.2019
BSc Biotechnology -
Ramakrishna Degree & PG College
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