Bollisetty Tarun
Hyderabad,TS
Summary
Dynamic operations management professional with a robust background in logistics and team leadership, dedicated to driving efficiency and streamlining processes for optimal performance. Expertise in cultivating collaborative environments and adeptly adapting to evolving business needs ensures a proactive approach to challenges. Demonstrated reliability and a results-driven mindset empower navigation of complex situations with strategic foresight. Committed to delivering measurable outcomes that enhance organizational success and foster team cohesion.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Delivery Hub Manager (Store Manager)
Zepto Private Limited
09.2024 - Current
- Managed end-to-end dark store operations, including inbound, inventory, order processing, and last-mile dispatch.
- Led a team of warehouse associates, pickers, packers, supervisors, and delivery partners to achieve daily operational targets.
- Monitored inventory accuracy through regular cycle counts and audits, minimizing shrinkage and stock variance.
- Maintained high order fulfillment accuracy and ensured on-time dispatch to meet customer SLAs.
- Tracked key operational KPIs such as Order Fill Rate (OFR), Picking Productivity, Dispatch TAT, Inventory Accuracy, and Customer Experience metrics.
- Handled customer escalations and implemented corrective actions to improve customer satisfaction.
- Reduced operational losses by controlling damages, expiries, and inventory shrinkage.
- Ensured compliance with food safety, warehouse safety, and company policies.
- Identified process improvement opportunities and implemented initiatives to increase productivity and reduce operational costs.
Captain (Store Manager)
Delightful Gourmet Pvt Ltd
08.2023 - 09.2024
- Schedule, oversee, and performance-manage a team of over 60 people.
- Address and resolve customer complaints to foster satisfaction and loyalty.
- Maintain records for inventory and inward and outward stock.
- Deliver exceptional customer service; ensuring high levels of customer satisfaction.
- Address customer complaints and concerns in a professional and timely manner.
- Manage onboarding & training activities for delivery riders.
Inward Field Executive
Bundi Technologies Pvt Ltd by Swiggy
10.2022 - 08.2023
- Audit the counting of Ambient, Cold and Ambient units during inwarding at pods and ensuring adherence of inward SOPs.
- Ensure all material is received sealed and documentation properly done along with quantities with acknowledgments from both WHs and PODs.
- Drive the adherence of PR (Purchase Return) Ambient only stock count and damage, ensuring no redundancy of QC at inward.
- Ensuring on time GRN at PODs, handling and solutioning on ground issues related to GRN. Highlighting discrepancies on inwards timely to management.
- Audit of PR qty on physical invoice VS actual system.
- Ensure that RTV wastage's and liquidation invoices at pods are checked against physical quantity at pod at time of loading it in return vehicle.
Operations Senior Team Leader
Supr Daily by Swiggy
02.2022 - 09.2022
- Work towards continuous improvement for serving all customers within the stated service delivery time across the city.
- Managing onboarding & training activities for TI's.
- Managing the Onboarding Supervisors, Sorters & Delivery Executives to ensure they follow required guidelines while performing different tasks.
- Monitor performance metrics of different reporting teams and take necessary actions to improve.
- Help build & implement SOPs, manage workflow & day to day operations.
- Fulfilling customer complaints and closing tickets as per 60 minutes cut-off.
- Handling 210 members of team (Includes Team Leads, Delivery Executives & Supervisors).
DC Head
Ecom Express Pvt Ltd
08.2021 - 02.2022
- Plan, organize and direct subordinates to ensure a seamless delivery process for a delightful customer experience.
- As DC Head, ensure all operation/people metrics in the hub are met with minimal escalations.
- Bring about process improvements in the hub to enrich operational/delivery processes.
- Maintain a safe and healthy work environment in span of hubs ensuring infrastructure and hub facilities are maintained.
- Understanding of the Human Resource Function, Administration, Security & allied services Facilities etc.
- Accomplish organization mission by completing related results as needed.
Hub Incharge
Big Basket
05.2019 - 08.2021
- Handling Inward & Outward Operations.
- Inspecting Picking and Packing Operations.
- Completing all the operations on time which are assigned.
- Working towards continuous improvement for serving all customers within the stated service delivery time across the city.
- Fulfilling customer complaints and closing tickets as per 60 minutes cut-off.
- Preparing daily reports and maintaining the Google sheets.
Education
BBA -
Skyline Institute of Management And Technology
2021
Intermediate - MPC
SMLJ Junior College
Chirala2018
SSC -
Nobel EM High School
2014
Skills
Quick learning & Leadership Skills Able to grasp new ideas concepts and methods
Multitasking & Problem Solving
Good Writing & Oral communication skills
Ability to work in multi-cultural group
Team Building, Supervision & Training
Skilled in Warehouse Operations & Hub Operations (B2B & B2C)
Managing Customer Experience & Last Mile Operations
Operations Management & Inventory Management
Technical Skills : Operating System Windows 10, Packages Microsoft Office, Retool
Certification
Fostac Certificate holder
Interests
Learning new things, Playing cricket, Watching movies
Timeline
Delivery Hub Manager (Store Manager)
Zepto Private Limited
09.2024 - Current
Captain (Store Manager)
Delightful Gourmet Pvt Ltd
08.2023 - 09.2024
Inward Field Executive
Bundi Technologies Pvt Ltd by Swiggy
10.2022 - 08.2023
Operations Senior Team Leader
Supr Daily by Swiggy
02.2022 - 09.2022
DC Head
Ecom Express Pvt Ltd
08.2021 - 02.2022
Hub Incharge
Big Basket
05.2019 - 08.2021
BBA -
Skyline Institute of Management And Technology
Intermediate - MPC
SMLJ Junior College
SSC -
Nobel EM High School
Disclaimer
Hereby declare that the above said information is correct to the best of my knowledge & belief.