BOMMIDALA DHARANI KUMAR
Hyderabad
Summary
Results-driven Network Engineer with 5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
L1 Network Engineer
K7 Computing Pvt Limited
Chennai
07.2021 - 03.2023
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Recommended options for disaster recovery and remote access security.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
Technical Associate
Allsec Technologies Ltd
Chennai
12.2019 - 06.2021
- For Samsung Data System (SDS, Proficient in handling escalated calls and providing Level 1 Technical support to end –Users
- Supported users with basic technical support for current and past software releases
- Escalated help desk tickets to Level 3 / Tier 2 support when outside the scope of Level 1 / T1 technician support
- Assisted users with more difficult technical issues requiring a greater level of personalized care and in a greater length
- Strong knowledge of users/Clients support standards and processes
- Handling Mails of the users /Clients
- Prepares and issues trouble tickets; assures users of timely resolution of technical issues
- Strictly complies with all escalations procedures as detailed in the Service Level agreement (SLA)
- Key Achievements:
- Solved 99.2% of Level 1 tech support tickets without needing to escalate to Level 2 or Level 3 tech support engineers.
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Managed high levels of call flow and responded to Clients technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Promoted efficiency among departments with prompt resolution of system issues.
Sr. Customer Care Executive
Allsec Technologies Ltd
Chennai
08.2018 - 12.2019
- Services as a basic point of contact for customers with complaints, queries, request feedback etc
- Ensures that all the request, queries and complaint of customer are responded in a timely and professionally manner
- Responsible for proper scrutiny and recording of the complaints received from customers
- Provides customer support and handles the queries of clients
- Follow up and track on customer enquiries
- Maintain record of all enquiries & related details in computer Systems
- Key Achievements:
- To exceed the expectations of the organization and achieve customer satisfaction
- To contribute my customer service skills in solving complex customer problems.
- Coordinated timely responses to online customer communication and researched complex issues.
- Conducted surveys to determine customer opinion of products and services.
- Kept accurate records of all customer interactions and transactions.
- Assigned and designated job territories to customer care staff according to performance and history.
- Took ownership of customers issues to follow problems through to resolution.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
BTech -
Aditya Institute of Technology And Management
2018
XIIth - undefined
NRI Junior college
2014
Xth - undefined
Little JK Public School
2012
Skills
- Hardware Installation
- Network Troubleshooting
- Network Infrastructure Support
- Network Device Monitoring
- Network Configuration
- Verbal and Written Communication
- Training Junior Team Members
- Technical Support
- Disaster Recovery Operations
- MPLS VPN Implementation
- SNMP Monitoring
- Firewall Functionality
- Wireless Access Point
- IP Address Structure
- IPv6 Technologies
- IP Services
- LAN Switching Technologies
- Technical Solutions Development
- Cisco Wireless Routers and Switches
- Documentation Writing
- Remote Work Support
- Microsoft Office Proficiency
- Fixed Wireless Networks
- DNS Implementation
- Enterprise WiFi Management
- Virtual Private Networks (VPN)
- Technical Specification Writing
- Adaptability and Flexibility
- Network Security
- Avaya Proficiency
- User Training
- Effective Communication
- Strong Troubleshooting Skills
- Video Conferencing
- Switching Protocols
- Excellent Presentation Skills
- Data Backups
- Proactive and Team Player
- WAN Acceleration Technologies
- Root Cause Analysis
Additional Information
- DATE OF BIRTH:14.08.1995
Accomplishments
- Supervised team of 8 staff members.
- Achieved best Employee Star Award through effectively helping with positive attitude.
- Achieved 99% by completing Task with accuracy and efficiency.
- Achieved Best Upcoming Player of India in Ball Badminton Senior Nationals
Affiliations
- Institute of Electrical and Electronics Engineers
- A member of Cyber Security Forum
Certification
- CCNA - Cisco Certified network Associate (200-301)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
hobbies
Travel Sports
Listening to music
Reading
Personal Details
Father Name - B Gyanendra Prasad
Occupation - Sr Electrical Engineer
Mother Name - B Sushila Devi
Occupation - Home Maker
Timeline
L1 Network Engineer
K7 Computing Pvt Limited
07.2021 - 03.2023
Technical Associate
Allsec Technologies Ltd
12.2019 - 06.2021
Sr. Customer Care Executive
Allsec Technologies Ltd
08.2018 - 12.2019
BTech -
Aditya Institute of Technology And Management
XIIth - undefined
NRI Junior college
Xth - undefined
Little JK Public School
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