Bonagiri Dinesh

Results-driven Application Support Analyst with expertise in Kubernetes troubleshooting and incident management at Clover InfoTech. Proven track record in resolving complex batch job failures and enhancing operational efficiency. Adept at conducting root-cause analysis and ensuring application stability through effective communication and collaboration with cross-functional teams.

• JPB-TOPS, Jio Payments Bank, 06/01/24 – Present, Application Support Analyst, Oracle, UNIX, Linux, MS SQL, SQL, NGO, Zoho ITSM, Kubernetes (kubectl), Jio Payments Bank is an Indian payments bank operating since 2018 and currently a subsidiary of Jio Financial Services. The project involves providing production support for critical banking operations, KYC/CKYC processes., Monitor batch job failures, log errors, and server resource utilization (CPU, Disk) using the NGO tool., Perform root-cause analysis and resolve defects raised during testing and production., Handle and resolve user- and business-team–raised tickets via HPSM and Zoho., Conduct quarterly customer risk rating activities based on regulatory requirements., Provide Kubernetes monitoring and troubleshooting using kubectl (get pods, logs, describe)., Manage deployments, rollbacks, scaling, and resource management through kubectl., Monitor scheduler jobs, analyze application logs, and ensure batch/process completion., Investigate transfer faults, manually upload files to client sites via FTP, and distribute reports through client tools., Modify SQL scripts, perform data manipulation based on customer requirements, and customize tasks for business needs., Provide deployment and migration support for application releases.
• Banking, Axis, 02/01/20 – 04/30/24, Technical Operations Support Analyst, UNIX, Linux, SQL, Autosys, ITIL, JIRA, ServiceNow, Axis is a global banking organization operating across personal, business, and institutional banking. The project involved production support for infrastructure and applications across global business units, ensuring stability through event, incident, release, and change management., Analyse and resolve issues across multiple application modules., Conduct defect analysis for issues raised after testing., Perform job scheduling and monitoring using Autosys in UNIX environments., Monitor scheduler jobs, analyze logs, and ensure continuous application uptime., Support end-users regarding application issues and transaction-related queries., Execute End-of-Day (EOD) activities and event-based batch processes., Handle environment maintenance, upgrades, and incremental releases., Perform preliminary investigation of issues/tickets raised by QA/testing teams and assign them to development teams while tracking closure., Conduct continuous job/batch analysis to resolve failures by examining logs and monitoring tool outputs., Create and manage Jira/ServiceNow tickets for incident and change management., Recommend automation solutions to reduce manual interventions and enhance operational efficiency.