Bonnie Sam Jacob
Trivandrum
Summary
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultant III (Product and Pricing)
Zafin
05.2023 - Current
- Spearhead and manage end-to-end business transition projects to optimize financial operations
- Conduct in-depth data analysis to evaluate system defects, identify optimization opportunities, and develop precise requirements for new functionalities
- Demonstrate high-level subject matter expertise to bridge the gap between business requirements and IT solutions
- Provide strategic analytical support for corporate initiatives, including business function support for system migrations and consolidations (integrating 22 source systems, increasing revenue by 30%, and processing 8 million transactions per month)
- Led multiple implementations to mitigate revenue leakage, enhancing financial efficiency and ensuring optimized pricing models (recovered $5M in lost revenue annually.)
- Worked closely with stakeholders to develop custom pricing configurations tailored to corporate banking needs
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Senior Business Analyst (ServiceNow) | Scrum Master
Allianz Technology SE
10.2022 - 02.2023
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Analyzed and assessed functional and organizational activities
- Collaborated with upper management to drive strategy
- Gathered and documented business requirements
- Utilized Scrum methodology for requirement gathering and user stories
- Reviewed and tested plans to meet functional and technical requirements
- Communicated business requirements to team members
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Successfully led and coordinated 2 high-performing Scrum teams
Business Analyst | Release and Change Manager (ServiceNow)
Allianz Technology SE
08.2020 - 09.2022
- Created presentations and infographics for platform releases
- Coordinated scheduled releases and updates (3 hot fixes and one major release per week)
- Managed release validation through development, testing, and production phases
- Represented team in CAB meetings
- Chaired daily project meetings using Scrum methodologies
- Helped in streamlining the release process, reducing deployment bottlenecks and enhancing system stability
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Technical Analyst I
Allianz Technology
02.2019 - 07.2020
- Provided Tier 1 IT support to internal users
- Assisted customers in identifying issues and explained solutions
- Used ticketing systems to manage support actions and requests
- Documented support interactions for future reference
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
Claims Specialist
Allianz Services
05.2018 - 01.2019
- Investigated and analyzed details of claims (30-50/day) to determine liability levels
- Negotiated settlement amounts with claimants and authorized payments
- Followed company policies and procedures while ensuring compliance with legal requirements
- Kept up-to-date with changes in regulations, best practices, and industry trends
- Identified irregularities or fraudulent activities related to claims and took appropriate actions to mitigate risks
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Education
Bachelor of Technology -
Kerala University
Trivandrum01.2017
Skills
- Scrum Framework Expertise
- Proactive Mitigation Planning
- Requirements Specification Writing
- Data Interpretation Skills
- Proactive problem-solving
- Time management
- Strategic Negotiation Skills
- Stakeholder management
- Team collaboration
- Effective Leadership Skills
Accomplishments
- Retail to Corporate Migration: Led the migration of Nedbank from retail to corporate, integrating 22 source systems, increasing revenue by 30%, and processing 8 million transactions per month, boosting Zafin's profitability.
- Corporate Framework Design: Developed a scalable corporate banking framework, reducing operational costs by 25%.
- Revenue Leakage Mitigation: Implemented solutions that recovered $5M in lost revenue annually.
Certification
- ServiceNow CSA Certified
- Certified Scrum Master
- Lean Six Sigma White Belt Certified
- Scrum Foundation Professional Certificate
- Agile Methodologies Certified
- ITIL v4 Trained
Timeline
Consultant III (Product and Pricing)
Zafin
05.2023 - Current
Senior Business Analyst (ServiceNow) | Scrum Master
Allianz Technology SE
10.2022 - 02.2023
Business Analyst | Release and Change Manager (ServiceNow)
Allianz Technology SE
08.2020 - 09.2022
Technical Analyst I
Allianz Technology
02.2019 - 07.2020
Claims Specialist
Allianz Services
05.2018 - 01.2019
Bachelor of Technology -
Kerala University
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