Boomiga A
Bengaluru,KA
Summary
Organized and dedicated customer support and operations analyst with overall experience of 1.6 years along proven track record of providing exceptional customer service in fast-paced environments. Skilled in monitoring real-time support queues, triaging inbound tickets, identifying incidents ,utilizing CRM tools and Data - Driven strategies to enhance efficiency in Banking environment
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support and Operations Analyst
NatWest Group
12.2023 - Current
Commercial Banking
- Managed and triaged over 90% of daily customer emails using Microsoft Dynamics CRM, ensuring precise categorization and prompt routing to appropriate teams.
- Handled high-priority service requests including Gone Away , processing account statements, account summaries, and closures—maintaining a consistent daily completion rate exceeding 75%.
- Resolved customer queries efficiently and accurately, in alignment with SLAs, reinforcing customer satisfaction and building trust.
- Provided dedicated support to commercial clients for international money transfers and remittance services, facilitating the execution of SWIFT MT-103 transfers with strict adherence to financial regulations and client-specific deadlines.
Education
Bachelor of Commerce - General Studies
DG Vaishnav College
Chennai03-2023
Higher Secondary -
Tagore Matriculation Higher Secondary School
Salem, India03-2020
Skills
- Workflow updates
- Microsoft Excel proficiency
- Forecasting, reporting & Communication skills
- Quality control and scheduling
- Client engagement
Certification
- ICMAI CMA Foundation Level – Completed Solid foundation in cost and management accounting, business laws, and economics through successful completion of the Institute of Cost Accountants of India Foundation Level
Timeline
Customer Support and Operations Analyst
NatWest Group
12.2023 - Current
Bachelor of Commerce - General Studies
DG Vaishnav College
Higher Secondary -
Tagore Matriculation Higher Secondary School
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