Bopanna M P
Ozone Urbana, Bangalore
Summary
Technical Support Specialist with 6 years of career experience in help desk environments. Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.
Overview
6
6
years of professional experience
Work History
Cloud/App/Software Technical Support Analyst
Accenture Solutions India Pvt.Ltd, Accenture Solution India Pvt.Ltd
Bangalore
07.2021 - 09.2022
- Windows Server, Aruba and HP switches , Fortinet Router, DNS, Subnet , Access point configuration & Chromebook setup
- Windows FileServer Installation ,configuration and troubleshooting
- Configure IP address , Gateway, DNS, Subnet on Server
- Fortinet Router Installation , configuration and troubleshooting
- Installation and Troubleshooting issues with Switches, Nodes and proxy servers.
Sr. Technical Support Associate
NTT data Services Pvt. Ltd
Bangalore
10.2017 - 07.2021
Troubleshooting of Remote workstations, Cisco VPN, Citrix VDI.
Providing access and modifying roles to clients globally for Active Directory, AS/400, Mainframes, SAP ERP, Salesforce , Cisco VOIP, Microsoft office 365 applications.
Technical Support Associate
Convergys Software Pvt. Ltd
Bangalore
03.2016 - 08.2017
· Troubleshooting technical issues related to Television , Router and Telephone.
Education
BE - E&C
SCT Institute Of Technology
2013
PUC - PCMB
M S Ramaiah Composite College
2009
SSLC - undefined
New Carmel English school
2007
Skills
- Active Directory administration ,Mainframe/AS400 administration and Microsoft Exchange Admin Console
- SAP basis, Salesforce and Microsoft office 365 applications troubleshooting globally
- Installation and troubleshooting of Remote workstations, Cisco VPN, Cisco Router and VOIP ,Citrix VDI, Windows BitLocker , SEP and Webex
- Windows and Mac OS applications troubleshooting
- Software advertising via SCCM where in deployment of software
on the network - Troubleshooting Juniper Network, Key chain access on Mac
- Providing assistance with Arista CloudEOS Router , Aruba Access Point troubleshooting, Installation and configuration
- PowerBI administration, Desktop Installation and troubleshooting
- Windows Server Installation Configuration and troubleshooting
- HP and Aruba Switches Installation ,Configuration and troubleshooting
- Fortinet Firewall Installation Configuration and troubleshooting
Accomplishments
· Achieved Star Performance Award twice for turning the Clients perception around Service Desk by getting Customer appreciations on a frequent basis.
· Achieved Service Desk Wall of Fame for the month of March 2019 and December 2019.
Languages
Kannada
Native language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Cloud/App/Software Technical Support Analyst
Accenture Solutions India Pvt.Ltd, Accenture Solution India Pvt.Ltd
07.2021 - 09.2022
Sr. Technical Support Associate
NTT data Services Pvt. Ltd
10.2017 - 07.2021
Technical Support Associate
Convergys Software Pvt. Ltd
03.2016 - 08.2017
BE - E&C
SCT Institute Of Technology
PUC - PCMB
M S Ramaiah Composite College
SSLC - undefined
New Carmel English school
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