Lokesh Kumar

• Lead cloud operations and L3 escalations for Microsoft 365 & Azure environments.
• Manage Microsoft Defender policies, security rules, and compliance standards.
• Administer and Managed Microsoft Intune device enrollment and implemented configuration and compliance policies aligned with CMMC2 requirements to meet client security standards.
• Managed company-owned device enrollment and administration through the Rippling portal, ensuring centralized device management and compliance.
• Managed email security incidents using Ironscales, investigating and responding to malware, phishing, and suspicious email threats in accordance with logged incidents.
• Ensuring adherence to SLAs and IT compliance standards.
• Managed the ConnectWise ticketing system, ensuring all incidents and service requests were resolved within SLA targets and aligned with IT compliance standards.
• Handling user onboarding/offboarding, license management (e.g., Microsoft 365 E5), and system access provisioning.
• Preparing reports, tracking team performance, and communicating with management.
• Configured custom domains in Azure Active Directory and implemented Company Branding for Azure AD tenant sign-in page.

· Leading and coordinating day-to-day operations for [team/process].

· Managing IT support activities, including incident resolution, escalations, and ticketing.

Overseeing email security

· Handling user onboarding/offboarding, license management (e.g., Microsoft 365 E5), and system access provisioning.

· Coordinating with cross-functional teams for smooth project/operations execution.

· Ensuring adherence to SLAs and IT compliance standards.

· Preparing reports, tracking team performance, and communicating with management.

· Configured custom domains in Azure Active Directory and implemented Company Branding for Azure AD tenant sign-in page.

· ManagedAzure AD Connect and resolved related issues to ensure smooth synchronization.

· Administered Users and Groups in Azure Active Directory.

· Experience with using the Microsoft Intune portal.

· Implemented and managed Azure Active Directory Multi-Factor Authentication (MFA) and Security Defaults.

· ResolvedMFA and access management issues to enhance security posture.

· Understanding of Soft Match and Hard Match in Azure AD Connect

· Set up Privileged Identity Management (PIM) to assign, activate, approve, reject, and renew roles.

· Managed Azure AD joined, Azure AD register, and Hybrid AD joined devices.

· Implemented Group-based licensing in Azure Active Directory.

· Configured Self-Service Password Reset (SSPR) and enabled Password Writeback in Azure AD.

· Implemented Password Protectionpolicies, including Banned Password List and Password Policies.

· Setup Passwordless Authentication using Microsoft Authenticator Application.

· Configuring anti-spam, anti-phishing, and malware protection tools like Exchange Online Protection (EOP) to safeguard email environments.

· Using monitoring tools and logs (Message Trace, Mail Flow) to troubleshoot issues related to email flow, performance, and connectivity.

· Managing email archiving solutions in Exchange Online, including in-place archive and litigation hold configurations.

· Collaborated with the IT team to integrate Proofpoint with Microsoft 365, providing seamless email protection for all users.

· ConfiguredConditional Access policies to enforce security measures in Azure AD.

· Facilitated B2B Collaboration by configuring and inviting external users to Azure AD Tenant.

· Configured Azure Active Directory Seamless SSO to streamline sign-in experiences.

· Sync Users from On-premises to Azure.

· Expertise in creating, managing, and troubleshooting Office 365 groups for seamless collaboration.

· Experienced in implementing and maintaining online archiving solutions to manage large volumes of emails and data.

· Skilled in setting up and managing retention tags and policies to ensure compliance and data management.

· Experienced in setting up and managing litigation holds to safeguard email data for legal and compliance needs.

· Skilled in executing seamless IMAP migrations, ensuring minimal disruption and maintaining data integrity.

· Operating System: Windows7, 8, 10,11 Windows Server 2012 R2 and Windows Server 2016.

· Hardware: - Installation of Software’s, drivers & OS, configuring Peripherals Printers and scanner,

· Mounting the server and unmounting the servers

· Provide L3 Support to user for all S/W &appl; H/W related issues which L1/L2 support team notable to resolve.

· Setup system for new user and install all required software and application.

· Troubleshootingall server related problem on hardware as well as OS basis.

· Implemented monitoring CCTV surveillance services of our organization.

· Configuration and troubleshooting of MS-Outlook 2010/2013/2016/outlook 365.

· Good Hands-on experience on Cisco jabber call manager.

· Troubleshooting:- Windows OS, fault Detection in Hardware components troubleshooting in LAN

· Network error detection in Software& OS. Preparing daily work status report.

· Working on Microsoft Azure, involved in configuring Azure Ad connect, storage accounts, resource groups.

· Creating and Managing Users accounts through Active directory.

· Working on MS Teams, Outlook, and more Office apps.

· Managing 5000+ user accounts and 400+ Distribution groups

· Worked on Shared mailbox, DL creation, modification

· Creating andManaging Users accounts throughActive directory.

· Managing O365 Admin center.

· Shutdown the VM’s and Starting the VM’s from the portal on demand.

· WorkedOn Lansweeper for device management.

· ManagingUsersaccounts onCisco call manager and Cisco Unity connection.

· Troubleshooting issues inMails, operating system, desktop software.

· Identify and Communicate process and service improvement points in weekly meeting.

· Manage vendors for IT related Purchase and repair.

· Configuring as well as troubleshooting of MS-Outlook, Printers, remotely.

· Managing User queries and provide solutions.

· On Call Technical support to Remote location Across Pan India and USA

· Ensuring thatresponse times and resolution times for calls are within SLA guidelines.

· Updating OS Security and Software Patches operating system

· Troubleshooting and configuring Hardware.

· Troubleshooting, assembling and dissembling of hardware devices.

· Installing MicrosoftOperating system, updating andmaintenance. Configure, backup and troubleshooting of outlook.

· Basic LAN / WAN connectivity and internet troubleshooting

· Provide technical solutions and troubleshooting services for our client needs.

• Provided Level 1 technical support for Windows OS, Microsoft 365, and Outlook-related issues, ensuring timely resolution of user tickets.
• Assisted in user account creation, password resets, and access management using Active Directory and Azure AD.
• Supported onboarding and offboarding processes, including email setup and basic license provisioning.
• Performed basic troubleshooting of hardware, software, LAN connectivity, and peripheral devices.
• Documented incidents, updated ticketing systems, and collaborated with senior engineers to escalate complex issues.

• Assisted in providing first-level technical support for Windows OS, Microsoft Outlook, and Office 365 applications.
• Supported hardware troubleshooting, software installations, and peripheral device configuration (printers, scanners).
• Helped manage user accounts, password resets, and access permissions under supervision.
• Performed basic LAN/WAN connectivity troubleshooting and system diagnostics.
• Assisted in OS patch updates, antivirus monitoring, and system health checks.
• Documented incidents and updated tickets in the service management tool.
• Coordinated with senior IT staff to resolve escalated technical issues.Manage vendors for IT related Purchase and repair.
• Configuring as well as troubleshooting of MS-Outlook, Printers, remotely.
• Managing User queries and provide solutions.
• On Call Technical support to Remote location Across Pan India and USA.
• Ensuring that response times and resolution times for calls are within SLA guidelines.
• Updating OS Security and Software Patches operating system.
• Troubleshooting and configuring Hardware.
• Troubleshooting, assembling and dissembling of hardware devices.
• Installing Microsoft Operating system, updating and maintenance.
• Configure, backup and troubleshooting of outlook.
• Basic LAN / WAN connectivity and internet troubleshooting.
• Provide technical solutions and troubleshooting services for our client needs.